Name of Complainant	wajid iqbal
Date of Complaint	May 28, 2018
Name(s) of companies complained against	Vodafone, Vodafone Complaints
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Dear Sir

I use vodafone postpaid from more than a year , i paid averagely 500 to 600 rs every month.

i want to change my connection form post paid to prepaid in vodafone .

i registered a request on 199 customer care no .

they told visit to out nearest store to do further formalities .

at AKOLA store i give all the necessory document to ex Nilesh along with i paid all the outstanding amount and extra payment also .
they commited that with in 48 hours the number is converted in to prepaid service .

but my post to pre request not submitted. on 12th maywhrenmy connection not convert in to prepaid i talk to call center , they said

no request is made by store so i talked with store incharge Miss Kalyani she said that it will done in next two day and she admitted

that due to wrong tagging or not tagging by the store executive Nilesh it was pending .

still my postpaid connection is not convertin to prepaid .

now today when i again visit to the store they told pay till date rental . my question that it is not fare that this types of services given by vodafone company . because of their mistakes my connection is not convert in to prepaid then why shoul i pay till date rental already i paid extra payment .store staff neither give me in written letter y they did not process my request nor they talk in proper manner …
this is very poor service from vodafone , if employee not done his job then why customer should suffer because of casual services .

i m not pay a single rs to the company becausei did all on 7th May 2018.

my no is :9822566299

Wajid Iqbal

Branch Manager

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