| Name of Complainant | |
| Date of Complaint | May 28, 2018 |
| Name(s) of companies complained against | Vodafone, Vodafone Complaints |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Myself Shafique Alam, mobile no – 9560677288, I have switched myself to VodaFone from Airtel (after using for 5 long years). Initially for first 4-5 months, I was very happy from your Services, but from Jan-2018 onwards I start getting problems and wrong commitment as well and now its high time.
When I had switched from Airtel to Vodafone, I was offered some discount and my bill was coming near around Rs 300/- only. In the month of January the discount has been withdrawn without any intimation to me and I got a bill around Rs 800/-. I had done somany call to service desk and finally got some waiver and I paid the balance amount around Rs 500/-.
At the same time your executive has advised me a plan of monthly rental of Rs: 199/- with approx. 600 calling mins. He confirmed me that there are no data uses but he will provide me around 1.0GB data monthly.
But fact is that I never got that data uses, I had complained so many times and even one time I got a call from your feedback/escalation team and he confirmed me that he has gone through the recorded conversation between me and Vodafone executive and based on that he is providing me that 1 GB monthly data, But again it was never activated on my no, even I had called to service desk team again &again but every time it was told to me that “I am very sorry for the inconvenience but it’s not possible”.
I adjusted myself, and continued with the monthly rental of Rs-199/-, time to time I was getting promotional call from Vodafone to upgrade my monthly plan , but every time I refused by saying that I cannot pay more than 240/250 monthly rental including GST.
In last month (April-2018) as on 19-April-18, I got the similar promotional call to upgrade my plan to monthly rental of Rs-249/-. As usual I refused the same, but she insisted me and told me so many benefits, but I was still on my decision that I am satisfied with my existing plan of monthly rental of Rs-199/- .
She further tried to convince me and requested me that to just use this plan just for a month and definitely you will be agreed continue the same, but by chance if you won’t be agree, we will revert to your existing plan of 199/- monthly rental. I agreed on the same but before confirming her , I agued that suppose after using this new plan for one month, I wanted to revert back to current plan and at that time this plan does not exist with Vodafone then how I get this plan?
She replied, sir , don’t worry, it will be there and you will get this 199/- monthly rental. Further I forced her that if you will give me 100% confirmation that if I don’t like this new plan, I will get back this existing plan of Rs-199/- monthly rental, no matter this plan will exist with Vodafone or not.
She told me to hold for moment to get the confirmation and finally she confirmed me that, OK Sir, I have taken special confirmation from the department. If you don’t like this new plan, just give a call to customer care no-199 and tell them we will activate Rs-199/- monthly rental plan for you.
Day passed away and now it’s time for me to get back to monthly rental of Rs-199 as I don’t experienced any additional benefits during this one month period.
Now I am keep calling to customer care no, but every time they saying the same statement that “ Sorry for the inconvenience, don’t worry sir, we will surely provide you the best solution”.
But later on the same person says that “this plan does not exist anymore so we are unable to activate the same for you”. Worst part is that no one is bothered about the commitment done by a Vodafone executive.
At last I decided to quit the Vodafone and sent the porting request for my no. The next day I got a call to know the reason of porting, I explained them whole scenario and reason. She assured me that some senior will call me back soon on the same with some decision.
Later on after 2/3 hours I got another call and executive confirmed me that the concerned has been taken care of and Vodafone has decided to give you back the previous plan of 199/- rental.
For that you just need to send a SMS to 199, i.e. write OUT and send it to 199, in next 24 to 48 hours your previous plan of monthly rental of Rs-199 will get activated. I did the same with a trust , but later on I came to know that this SMS is just to revert my porting request, nothing else.
Means, I can’t explain, even can imagine that how smartly a Vodafone executive is playing with the trust of Vodafone Customer. For me/customers an executive is nothing but it is Vodafone itself. So all kind of misguiding, bluffing, cheating etc is done by Vodafone itself.
Now my concern is, if Vodafone is unable to provide me my old plan of Monthly rental of Rs: 199/- , then just give me a discount of rupees equal to the difference between current plan (Rs-249/-) and previous plan(Rs-199/-) i.e. of Rs-50 monthly.
Image Uploaded by Shafique Alam: