Name of Complainant	Manas Mishra
Date of Complaint	July 31, 2021
Name(s) of companies complained against	Vodafone
Category of complaint	Cyber Crime
Permanent link of complaint	Right click to copy link
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That in order to port my existing no. with Vodafone- Idea (Vi) to Airtel I physically went to the store to port my number from VI to Airtel, filed the requisite forms, and completed the required process .Then late evening I got multiple calls from VI customer service to cancel the port . But denied their request as in my area I was facing network issue ,this why i was porting my number .

That on 26.07.2021 I received a call from Vi from the no. +91 9137971264 saying that you are very valuable customer to us , we will replace your SIM with a configured SIM ,which will have good signal and also you will not face internet issue as well .He told one of his employee will reach to your destination by 6’o clock evening and provide you SIM and also he will return amount you paid for port that number. He send one message and send to 1900. As soon as I sent the message my port request got cancel, and he cut the call.

Then I tried call him multiple times but he didn’t pick the call and late evening he replied that who are you and why are you calling ,I never called you .

That instead of improving their services, they resort to scamming their customers and make the path of exiting their service an inconvenience.

That this leads to a wrongful gain to the Vi and wrongful loss to the applicant.

That there are many complaints from various people pending in the consumer forum in this regard and strict action should be taken against these fraudsters and the aggrieved consumer should be compensated accordingly.

That with the ongoing novel Coronavirus when the entire world seamlessly shifted its operations virtually then Vi being an established and advanced telecom company should follow in the same footsteps and make the process doable sitting at home.

That this action from Vi amounts to harassment and mental agony.

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