Vodafone has been charging my number repeatedly for VAS towards downloading ppu-game from TELESYNC-SOLUTION which i have never downloaded

Name of Complainant Kaushal Kumar Panday
Date of ComplaintOctober 17, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Kaushal Kumar Panday:

Vodafone has been billing value added services against my number since last year. The VAS says that I downloaded ppu_game from TELESYNC_SOLUTION. As seen in the uploaded image, this is the exact message I just received. I was working on my PC for quite sometime and then I see this message.

Hello!
Thank you for downloading ppu_game from TELESYNC_SOLUTION.
You have been charged Rs. 10

I have logged 2 complaints with Vodafone with no result, and in the process of filing a 3rd complaint with them, and they are still finger pointing at me that I clicked on something, and thats what generated the charge.

This is a mal-practice on Vodafones part as they are frauding consumers by billing them in excess and collecting all this money.

 

Image Uploaded by Kaushal Kumar Panday:

Vodafone has been charging my number repeatedly for VAS towards downloading ppu-game from TELESYNC-SOLUTION which i have never downloaded

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