| Name of Complainant | |
| Date of Complaint | May 11, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
Call on behalf of my aunt Mrs. Bharti mobile no 9819655619 she is a senior citizen, yesterday while online mobile recharge of 100 RS by mistake the 1000 rs. recharge done. We have called the customer care 5 times initially they said to call from the same no, when we called from the same no they said there system is under maintenance and call after 2 hours other one said call after 4 hours. Today morning when I called they refused to register a complaint.
This is very discouraging behavior from customer care.
I want you to register a complaint that either 900 RS money to be returned or the validity of recharge to be increased to 1 year. The detail of transaction is as below
Name – Bharti
Phone no- 9819655619
Transaction ID -ONR1905101945150278
Either reimburse 900 RS or the validity to be increased to 1 year.
Kindly help us ,and also customer care non corporation regarding not registering the complaint should also be addressed.
Regards,
Akhilesh Chandrakar on behalf of Mrs. Bharti.
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