Name of Complainant	Dr Poonam Chandra
Date of Complaint	March 28, 2018
Name(s) of companies complained against	Vodafone, Vodafone Complaints
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Dear Sir/Madam,

Please be informed that I , Dr Poonam Chandra has been your customer for many years now. However, I was appalled to know that unnecessary over over deduction of calling charges has been done this month. The details are as follows:

1. Name : Dr Poonam Chandra
2. Telephone number: 9871514804
3. Nature of complaint: Overdeduction of charges. On 24th of March I noticed that my prepaid balance left was only around Rs 40/_ while a day before it was more than Rs 200/- . I had not made any call which warranted such out of proportion deduction . After making a verbal complaint at the telecentre  I was not given any satisfactory answer except that I had made s0me two calls at a number (leading to deduction of Rs 54/- twice) which was absolutely false. I had not done any calls  on that particular number. I can prove that with my call log.
4. I want my money back which has been unnecessary deducted .
5. I want acknowledgement of my complaint within 24 hrs of the receipt of this complaint.
6. Finally I want a resolution (by way of returning my money back) within 48 hrs of the filing of this complaint or I will be constrained to escalate the matter to consumer court/Airtel authorities as deemed fit.

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