| Name of Complainant | |
| Date of Complaint | August 25, 2018 |
| Name(s) of companies complained against | Vodafone, Vodafone Complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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May kindly see the complaint regarding unnecessary deduction of balance. I am valuable customer of vodafone having cell phone no. 9899122903 in my vodafone account balance is more than Rs. 50 before 10-15 days now i suddenly check my balance i was shocked that available balance is Rs. 0, for the deduction i have contacting customer care representative at 198.
My call is attended representative of customer care. She told me we have no information before 1 week for that your balance was deducted. She told me that I have complaint against this my mail and told me that your balance will be refunded within 24 hours.
For that i am requesting you to provide me docket number & confirming registration no of my complaint for above cited matter. And refund my balance as soon as possible
Today i have got a call from vodafone representative i.e My name is Bhanu Priya and I will be assisting you today regarding your Vodafone number 9899122903.
As per telephonic conversation on 23-Aug-2018, I would like to inform you that we can only provide you last 5 days’ deduction but in order to know more than last 5 days’ usage you can opt for the hard copy of itemized bill of your prepaid account in two ways i.e. either on one-time basis or on recurring basis.
Please make note of the following details:
Hard copy bill activation details:
•For activation of one-time bill, send SMS to 144 (First three character of Month)
•For activation of recurring bill, send SMS to 144
•Charges – Rs.49 (One calendar month – 1st to 31st)
•The hard copy bill will be delivered in 15 calendar days at your account address.
•Rs.49 will be debited instantly once the SMS is sent from your side and is accepted by our system.
•For one time bill no cancellation is allowed after service request is accepted and the rental is debited.
•Bills will be delivered on the registered account address only.
I am fool that i have already have deducted Rs. 50 and above, for that in addition to deduction i have Rs. 49 extra. It’s totally blackmailing to the customer and force to pay the amount.
I sorrow to say that company doing lots of fraud to its customer. I suggested to all not getting the connection of vodafone. It’s totally fraud company.
