Vodafone Complaint: Deducting money from customers without their knowledge

Name of Complainant Resmi R
Date of ComplaintSeptember 15, 2018
Name(s) of companies complained against ,
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Resmi R:

I am a vodafone customer(9946249237) for the past 11 years.
Without my permission, theyhave taken an amount of Rs. 30 towards the callertune activation.
 
first of all, I haven’t given any request for callertune activation. Immediately after receiving this message, I have sent message to deactivate the same. 
 
After that I have called in your customer care number. But the response from their employee was very bad. Even till this date she did not do what I have asked. If I am correct, her name is sreelakshmi something. The call I have done on 12.09.2018 at 6.30 pm. She was teasing me. 
 
This is the fifth time, they are deducting my money without my knowledge. 

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Vodafone Complaint: Deducting money from customers without their knowledge

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