Name of Complainant	Ishwarya
Date of Complaint	March 24, 2018
Name(s) of companies complained against	Vodafone, Vodafone Complaints
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Hi,

on 17/03/2018- Recharged my Vodafone number through Paytm. In Paytm I browsed for the plan and found a plan for 346rs with unlimited calls and 1.5gb/day data plan for 28days and recharged my number.

But the plan was not active. When I called customer care they said there is no plan for 346. And the amount was credited to me as a talktime.

question 1: why was the plan shown on Paytm browse plan when the plan was not active. Graduate in showing the customer with false plans and unnecessary charged.

– Again on 17/03/2018 I recharged for 120rs and then visited the Vodafone app, browsed for plan 349 rs (which says unlimited local/std calls and 2.5gb data per day for 28d,) and activated the plan. I got a message saying the 349 plan is activated. On 23/03/2018 I get a message saying plan is expired.

question2: though the plan says its for 28d how can the plan expire I. 5 days?

Now when I call the customer care they say they Ll credit the about as talktime. From 17th till 23rd I have spent 500rs to recharge and active a plan. Still there is no plan active and my balance is zero. Why should I get a talktime back instead of plan being active? I need the plan to be active n do it want the amount to be credited as talktime. I don’t want to lose more money I taxed instead need all the amount I spent back! PFA for proofs.

Thanks!

Image Uploaded by Ishwarya: