| Name of Complainant | |
| Date of Complaint | April 19, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Booked one Bajaj make cooler through PAYTM online on 31st Mar 2019 with full payment of Rs 5700 with orderno. 7811387801. Returnable T&Cs was available if found damaged.
Delivery was done on 6th Apr 2019 against expected on 3rd Apr 2019, unfortunately found defective with heavy water leakage from bottom. So immediately return request was raised online on 6th Apr 2019 invoking return policy. No response rereceived, so on 12th Apr 19, PAYTM care was twitted after which some development was seen in the request status, infact they informed me to pick up the damaged product within 48 hours. Much to my surprise again, the behavior changed after 2 days asking me to contact Bajaj Customer service for necessary care.
I strongly protested this, as they didn’t respond me immediately on my return request was raised. Had they told me this on that day I could have gone for it, but they kept me in dark for almost a week. After my twit to them, their action started. Now I have requested them to follow the return policy, but time & again they r violating it by advising me to contact the OEM. 3rdly in this hot weather condition, they did not bother to respond to the call of a common man who booked a cooler after paying full amount. This is deemed to be the harassment of consumer sentiments & assassination of trust.
- Because of no response after return request was raised, query raising facility online was seen initially disabled, which found enabled only after my twit.
- Seems to be a fit case for consumer rights violations.
