Name of Complainant	Jasman Arora
Date of Complaint	April 19, 2019
Name(s) of companies complained against	Videocon d2h
Category of complaint	Entertainment
Permanent link of complaint	Right click to copy link
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The below is the content of the email I’ve sent to customer care 3 days back and still haven’t heard back from them. They are not answering their call center numbers from my registered mobile number. No Resolution has been provided yet.

Email Content:

I am Jasman Singh Arora son of Kawaljeet Singh Arora, Customer ID: 1590838. We have 3 active connections on the same customer ID. I’m drafting this email on behalf of my father.

As per recent conversation with your executive on 14th April 2019, I had asked about the best offer I could get for my 3 TV connections to which he responded after looking down on the system that It would cost me 169 Rs per month for all the channels to be viewed as per the current pack. I confirmed whether this amount would run channels on all 3 active TV connections to which he agreed.

I specifically asked him about HD channels as well to which he replied all the channels that are currently running will continue to run for another month after 169 Rs recharge. Later I asked about some offer if I do a recharge of 6 months to which he responded it would cost me Rs 649 and including GST the final cost would be Rs 799. I again confirmed whether doing a recharge of Rs 799 would make all my 3 TV connections work under the existing plan ( Including HD channels) for 6 months to which he assured me that it would work and I told him I’ll do the recharge just now.

After doing the recharge of Rs 799, I received a message stating your account is topped up for Rs 799 and your expiry date is 03/05/2019 which is just 19 days. I called the customer care again and your executive couldn’t help me as your application was down. I called up again the next day on 15th April 2019 and your executive Abhishek answered, to which I explained him the entire scenario as stated above to which he just rudely responded that this offer is not applicable for you.

Abhishek was very apathetic towards me on the phone, and later hanged up. This is just unacceptable behavior from customer care service. I have never experienced such bad service from any other company. How come after specifically asking your executive about best offer and doing the recharge of the same, later your employees refuse it. This is a case of defrauding your customers. I feel cheated. I need a resolution for the same as soon as possible.

Also you can confirm the same by listening to reordered conversation from your records.

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