| Name of Complainant | |
| Date of Complaint | October 26, 2020 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This mail is to complain regarding my order number #86798037907.
The order showed that it will be delivered in 6 minutes for more than 15 minutes and the location of the delivery person was not changing in the App. When I tried to contact the delivery person he deliberately cut my call at least 6-7 times!!!. When I tried to connect with customer care, even they were unable to connect with the delivery person. I had no other option but to cancel the order. and wait for 4-7 days for my refund to come!!!
What a fantastic service!!!!
After a long tiring day, a person orders food since he is too tired to go for dinner, after 45 minutes he gets this!!! Is this the kind of service Swiggy promises??
I need a strict action to be taken with the delivery person and need a formal apology from Swiggy with proper refund ASAP. Please let me know the action you are taking. If I do not get a satisfactory reply, will be forced to remove the app and ask all my friends and relatives to do the same.
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