| Name of Complainant | |
| Date of Complaint | December 25, 2020 |
| Name(s) of companies complained against | Oyo |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made an oyo booking for 27th of September. Booking id KGXI5476. The booking was made and the payment was successful as well. I received a sms two day prior to check in stating that – ” Due to unavoidable circumstances the booking is moved to another hotel”. I am not able to make a new booking on the app as well on the whatsapp helpline it shows that my booking is confirmed. I tried reaching the hotel as well the the OYO HELPLINE many times. None of the agents helped me. They heard my query and either transferred the call or disconnected. I haven’t received this bad customer service or booking service anywhere. Very bad and unethical customer service. My issue hasnt been resolved. Please update asap or this issue will be escalated further.
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