| Name of Complainant | |
| Date of Complaint | August 21, 2024 |
| Name(s) of companies complained against | Zepto |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to express my extreme dissatisfaction with my recent order from Zepto, Order ID B09BAKWNS83430, which included a Xyxx Modal Men Trunks in XL size. Upon receiving the order The XL Size didn’t fit me. I am unable to wear the product due to an unsatisfactory fit. This experience has been frustrating as I expected the product to fit as per standard sizing.
I contacted the customer support and they said we have delivered the order correctly and there is no replacement in these product.
I was informed that you have delivered the correct size as per order and that Zepto does not have a replacement policy.
I am utterly perplexed by this response. How can a customer be expected to purchase clothing online without the option of replacement if the size does not fit? This is a fundamental consumer right. Furthermore, the absence of a clear return or replacement policy on your app is misleading and unfair to customers. I would like to point out that app does not clearly outline a return policy, which has led to this inconvenience.
I kindly request a suitable resolution to this issue. I believe that as a consumer, I have the right to expect a product that meets reasonable fit standards.
I look forward to a positive response and a satisfactory resolution.
