| Name of Complainant | |
| Date of Complaint | May 28, 2018 |
| Name(s) of companies complained against | Vodafone, Vodafone Complaints |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi sir
Vodafone has taken unauthorized action on my account without my permission by deactivating my miscall alert services and I have been writing to them and they dont give me satisfactory reply nor they admit the mistake I want to file case against them how do i do that please advise
naeem ashraf
9811208960
look at the mails :
Shuaib
DO YOU THINK THAT YOU ARE TOO SMART OF YOU THINK THAT I’M FOOL
READ MY NOTES ON THE ACCOUNT AND IT CLEARLY MENTIONED THAT YOU WOULD REPLY TO MY QUESTIONS THAT I ASK
FOR AND NOT COPY PASTE WHAT YOU HAVE BEEN DOING THIS WAS ASSURED BY YOUR APPELLATE OFFICE FROM SHIVAM
ON 22/05/2018
ONCE AGAIN ANSWER FOLLOWING QUESTIONS
1. WHY DID YOU DEACTIVATE MY MCI SERVICES ON 28/12/2018 YOU HAVE MENTIONED THAT IT WAS DONE IN ERROR
PLEASE ADMIT IT VODAFONES ERROR SPECIFICALLY
2. I NEED DEAL LOCK LETTER FROM YOU SO THAT I CAN APPROACH CONSUMER COURT
3. WHY PREETI IS NOT REPLYING TO MY EMAIL WHERE AS I HAVE PROVED THAT SHE WAS WRONG IN ADDRESSING ME AS
SIR/MADAM I NEED REPLY FROM HER SO THAT I WILL TAKE IT FURTHER AND ENSURE THAT YOUR HIGHER AUTHORITY
KNOWS WHAT KING OF PEOPLE ARE WORKING AT APPELLATE OFFICE
4.REPEATEDLY I HAVE ASKED YOU WHERE CAN I APPEAL OR DISPUTE THE REPLY RECEIVED FROM YOUR END AND YOU
HAVE NOT REPLIED TO THAT. I NEED ANSWER
SHUAIB, TRUST ME ON THAT UNLESS YOU WONT REPLY I WONT LEAVE YOU
YOU CAN CALL ME TODAY THAT IS ON 24/05/2018 TO DISCUSS IT FURTHER
NAEEM
9811208960
On Wed, 23 May 2018 21:40:49 +0530 wrote
>
>
>Hello Naeem,We appreciate you reaching out to us. We are apologetic about this unfortunate chain of
events and stand by our commitment to rectify and reverse the unpleasantness caused by this
experience.I would like to inform you that as per the feedback received from concerned team, MCI
activation request was forwarded on dated 28-DEC-2017 free of cost for 3 months but same was not
activated on your number due to inadvertent error.I assure you that an appropriate action already has
been taken according to the feedback received by you for our Vodafone executives and we are taking
necessary action to prevent re-occurrence of any such incidence. I assure you, that we will certainly
work on the areas of improvement highlighted by you. I thank you for your patience and support. Should
you have any additional questions, please reply to this email and I will be happy to assist you.For
future correspondence, you can refer to your service request number: .Thank you,Mohd
ShuaibAppellate Office
>Vodafone Delhi
>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-98110 98110
(standard calling charges applicable)For complaints/requests: 198 (toll free)
>Appellate Number: 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>Fax number: 011-26940154
>E-mail: appellate.delhi@vodafone.com
>Website: www.vodafone.inPower to you! For easy access to an array of services you can Dial *111# from
your phone and access our phone based menu For information regarding your bill, account balance, data
plan details/usage and more.Now experience our newly launched My Vodafone App
>On 5/22/2018 8:52 PM; From: naeemashraf2007@rediffmail.com; To: appellate.delhi@vodafone.com; ; ?CC:
appellate.mum@vodafone.com; ; Subject: COMPLAINT AGAINST APPELLATE OFFICE RAJESH AND PREETI
9811208960;WHY NO BODY IS REPLYING TO MY EMAIL
>
>I HAS BEEN MORE THAN 2 DAYS
>
>I WILL NOT LEAVE THIS
>
>LOOK AT MY LATEST NOTES DATED 22/05/2018 WHERE YOUR APPELLATE OFFICE PUT NOTES THAT I WILL GET
SPECIFIC
>REPLY
>
>nAEEM
>
>9811208960
>
>HERE IS THE COPY OF EMAILS :
>
>it has been 2 days and i have not got any reply
>
>i have spoken to appellate office and they said i will get reply but i have not explain this
>
>
>
>On Sat, 19 May 2018 10:56:41 +0530 wrote
>>
>>
>>Hello Naeem,Thank you for contacting us.I am sorry to learn that you have had a disappointing
>experience.We would like to assure you that the details of the incident have been forwarded to the
>relevant team. You can be rest assured, it will be investigated and necessary action will be
>initiated.At Vodafone, our goal always is to provide the best customer experience. Your feedback helps
>us to continually improve our standards in providing superior customer service.I would like to inform
>you that as per the feedback received from concerned team, MCI activation request was forwarded on
>dated 28-DEC-2017 free of cost for 3 months but the was not activated on your number due to
inadvertent
>error. Further, I assure you that an appropriate action already has been taken against the Vodafone
>executives and we are taking necessary action to prevent re-occurrence of any such incidence.The
>service request number for your reference is 1070458667.In case you need further assistance, please do
>all or email us. We’ll do our best to help you.Thank you,Rajesh KumarAppellate Office
>>Vodafone Delhi
>>Contact details:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-98110 98110
>(standard calling charges applicable)For complaints/requests: 198 (toll free)
>>Appellate office : 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>Fax number: 011-26940154
>>E-mail: appellate.delhi@vodafone.com
>>Website: www.vodafone.in
>>On 5/18/2018 3:14 PM; From: naeemashraf2007@rediffmail.com; To: appellate.delhi@vodafone.com; ; ?CC:
>CORPORATECARE.DEL@VODAFONE.COM; appellate.mum@vodafone.com; ; Subject: Re: complaint agaist Mr Arjun
>Singh ( floor manager ) 9811208960;Preeti
>>
>>FIRST OF ALL I HAVE NEVER DISCUSSED ANYTHING WITH YOU ON CALL AS CALL WAS DISCONNECTED BECAUSE YOU
>>SAID I AM UNNECESSARY RAISING THE ISSUE . ITS MY RIGHT TO RAISE ISSUE , I’M PAYING FOR THE
>>SERVICES AND YOU ARE GETTING PAID TO REPLY TO CUSTOMERS CONCERN, DONT EVEN DARE TO SAY ANY SUCH
>>SENTENCE TO ANY OF THE CUSTOMERS THAT YOU ARE ” UNNECESSARY RAISING ISSUE ” I WILL COMPLAINT
>>AGAINST YOU LATER TO MS. POOJA MEHRA . BE ASSURED OF THAT
>>
>>NOW NOTE THE FOLLOWING POINTS :
>>
>>1.YOU HAVE ADDRESSED INCORRECTLY BY SIR/MADAM WHEN YOU KNOW MY NAME AND GENDER YES OR NO . REPLY
>>SPECIFICALLY
>>
>>2. I DONT WANT YOUR SORRY NOR INTERESTED TO KNOW WHAT YOU DO WITH YOUR EMPLOYEE. VODAFONE
>>DEACTIVATED MY MISS CALL ALERT SERVICES ON 28/12/17 WITHOUT MY AUTHORIZATION EVEN THOUGH IT WAS
>>DONE IN ERROR AS PER YOUR EARLIER MAIL. YES OR NO REPLY SPECIFICALLY
>>
>>3. I NEED DEAD LETTER LOCK FROM YOU SO THAT I CAN APPROACH TO COURT AND TELECOM REGULATORY
>>AUTHORITY
>>
>>4. GIVE ME CONTACT DETAILS OF THE PERSON WHO IS HIGHER THAT YOU , MAY BE YOUR MANAGER SO THAT I
>>CAN DISCUSS MY CASE FINALLY BEFORE I GO TO TWEETER OR FACE BOOK OR COURT OR TELECOM REGULATORY
>>AUTHORITY
>>
>>5.LAST BUT MOT THE LEAST I WILL NOT LEAVE THIS MATTER EVEN NO MATTER HOW MUCH TIME , MONEY AND
>>ENERY I HAVE TO SPEND ON IT
>>
>>IF YOU PEOPLE THINK THAT I CAN T REACH MS POOJA MEHRA OR ANY OTHER HIGHER OFFICIAL YOU ARE WRONG
>>SOON YOU WILL SEE WHAT I WILL DO
>>
>>REPLY AND DONT CALL HOWEVER IF SOMEONE AT MANAGER LEVEL WANT TO CALL ME ITS OKAY
>>
>>REPLY FAST
>>
>>YOU ARE ONE OF THE MOST PATHETIC ADVISOR I HAVE EVER DEALT WITH AND I WILL FOLLOW YOUR COMPLAINT
>>LATER
>>
>>On Fri, 18 May 2018 13:34:17 +0530 wrote
>>>
>>>
>>>Hello Naeem,Thank you for contacting us. My name is Preeti, and I wish to update you on the
>>status of your concern raised about services on your number 9811208960.As discussed over call on
>>number 9811208960, I wish to inform you that, your feedback againstcall center executive has
>>already been brought to the notice of the relevant team. Our service personnel have been
>>sensitized to your concern and we will do our utmost to prevent any reoccurrence. As per policy we
>>will not able to share complete details of the feedback.Further we appreciate your patience and if
>>you have any further queries, please write back to us and we will be happy to assist you.For
>>future correspondence, you can refer to your service request number: 1070399966Thank you,Preeti
>>Guptapppellate Office
>>>Vodafone Delhi
>>>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-98110
>>98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>Appellate Number: 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>Fax number: 011-26940154
>>>E-mail: appellate.delhi@vodafone.com
>>>Website: www.vodafone.inPower to you! For easy access to an array of services you can Dial *111#
>>from your phone and access our phone based menu For information regarding your bill, account
>>balance, data plan details/usage and more.Now experience our newly launched My Vodafone App
>>>On 5/17/2018 8:47 PM; From: naeemashraf2007@rediffmail.com; To: appellate.delhi@vodafone.com; ; ?
>>CC: vodafonecare.del@vodafone.com; appellate.mum@vodafone.com; ; Subject: Re: complaint agaist Mr
>>Arjun Singh ( floor manager ) 9811208960;PREETI
>>>
>>>REPLY PLEASE
>>>
>>>WHY DONT YOU REPLY
>>>
>>>I WILL NOT LEAVE THIS UNLESS YOU DONT ANSWER MY QUESTION
>>>
>>>NAEEM
>>>
>>>
>>>
>>>On Tue, 15 May 2018 23:06:44 +0530 “Naeem Ashraf”wrote
>>>>Thanks for your reply Preeti
>>>>
>>>
>>>>
>>>You have mentioned that: as per policy, we mention names when customer has already has mentioned
>>>>
>>>his/her name in the email, however we address the customers as Sir/Ma’am, whenever customers
>>>>
>>>forget to mention their name against their concerned numbers
>>>>
>>>
>>>>
>>>IN MY CASE I HAVE ALWAYS MENTIONED MY NAME AND NUMBER STILL YOU HAVE NOT MENTIONED MY NAME SO YOU
>>>>
>>>ARE WRONG IN ADDRESSING ME BY HELLO SIR/MADAM Am I correct Preeti ?
>>>>
>>>
>>>>
>>>SECONDLY YOU HAVE CHECKED MY ACCOUNT AND FOR SURE YOU CAN CHECK MY TITLE AND ITS MR .
>>>>
>>>
>>>>
>>>so you know my name and my title and you still address me as Hello Sir/madam
>>>>
>>>
>>>>
>>>HENCE YOU ARE WRONG AGAIN Am I correct Preeti?
>>>>
>>>
>>>>
>>>PLEASE SHED LIGHT ON THE ABOVE MENTIONED 2 QUESTIONS AND ANSWER
>>>>
>>>
>>>>
>>>It does not matter to me how you address me however I will make sure that the highest authority
>>in
>>>>
>>>Vodafone should know about you Preeti (when I say you I mean especially you Preeti) who are
>>>>
>>>appellate authority and does not even know how to address customer on email especially when i’m
>>>>
>>>writing to you people since 23/04/2018 I’m sure a class 10 student is better than you
>>>>
>>>
>>>>
>>>EVEN IN THIS EMAIL YOU HAVE ADDRESS ME AS HELLO SIR/MADAM WHY please answer
>>>>
>>>
>>>>
>>>this mail is being forwarded to some other people in BCC
>>>>
>>>
>>>>
>>>FINALLY, I’M STILL WAITING REPLY FOR MY MAIN QUESTIONS THAT I HAVE ADDRESSED YOU IN PREVIOUS
>>EMAIL
>>>>
>>>
>>>>
>>>MY NAME IS NAEEM AS MENTIONED IN ALL MY PREVIEWS EMAILS AND YOU CAN CHECK SUBJECT LINE OF THE
>>>>
>>>EMAIL THAT SAYS MY NUMBER
>>>>
>>>
>>>>
>>>CLEAR TO YOU OR NOT???????????????????????????????????????
>>>>
>>>
>>>>
>>>IF NOT than my sincere advice to you is get very basic training again as it seems to me that you
>>>>
>>>don’t know very basic of the customer service
>>>>
>>>
>>>>
>>>
>>>>
>>>
>>>>
>>>On Tue, 15 May 2018 19:08:28 +0530 wrote
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>Hello Sir/Madam,Thank you for contacting us.We tried reaching you on your 9811208960 number
>>>>
>>>however unable to establish contact.I would like to inform you that as per policy, we mention
>>>>
>>>names when customer has already has mentioned his/her name in the email, however we address the
>>>>
>>>customers as Sir/Ma’am, whenever customers forget to mention their name against their concerned
>>>>
>>>numbers.Thank you for your patience and support during this period.Your service request number is
>>>>
>>>1070190460.In case you need further assistance, please do call or email us. We’ll do our best to
>>>>
>>>help you.Thank you, Preeti Guptapppellate Office
>>>>
>>>>Vodafone Delhi
>>>>
>>>>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-98110
>>>>
>>>98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>Appellate office : 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>Fax number: 011-26940154
>>>>
>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>Website: www.vodafone.in
>>>>
>>>>On 5/15/2018 8:38 AM; From: naeemashraf2007@rediffmail.com; To: appellate.delhi@vodafone.com; ;
>>?
>>>>
>>>CC: appellate.mum@vodafone.com; ; Subject: Re: complaint agaist Mr Arjun Singh ( floor manager )
>>>>
>>>9811208960;hi Preeti
>>>>
>>>>
>>>>
>>>>forgot to mention that you have addressed me as : Hello Sir/Madam,
>>>>
>>>>
>>>>
>>>>answer this simple question : Do you address your customers by Hello Sir/Madam or by their name
>>>>
>>>>i got confused because earlier I was addressed by my name PLEASE CONFIRM WHAT YOUR PROCESS SAYS
>>>>
>>>>WILL YOU ADDRESS LIKE Hello Sir/Madam, OR BY THE NAME OR ITS OKAY TO MENTION ANY OF THE 2 I HOPE
>>>>
>>>>YOU CAN REPLY SPECIFICALLY TO THIS VERY SIMPLE QUESTION
>>>>
>>>>
>>>>
>>>>I HOPE YOU CAN REPLY ITS A VERY SIMPLE QUESTION THAT IS ASKED TO A FRESHER AND YOU ARE APPELLATE
>>>>
>>>>AUTHORITY LOL
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>On Mon, 14 May 2018 17:34:23 +0530 wrote
>>>>
>>>>>
>>>>
>>>>>
>>>>
>>>>>Hello Sir/Madam,Thank you for contacting us.We tried reaching you on your 9811208960 number
>>>>
>>>>however unable to establish contact.I would like to inform you that as per previous mail we have
>>>>
>>>>already informed that we have shared strict feedback with the concern department and I sincerely
>>>>
>>>>regret the inconvenience caused to you. Still you have any concern and query so I request you to
>>>>
>>>>kindly provide us contactable number with preferable time so that we can check and assist you
>>>>
>>>best
>>>>
>>>>possible manner.Thank you for your patience and support during this period.Your service request
>>>>
>>>>number is 1070101469.In case you need further assistance, please do call or email us. We’ll do
>>>>
>>>our
>>>>
>>>>best to help you.Thank you, Preeti Guptapppellate Office
>>>>
>>>>>Vodafone Delhi
>>>>
>>>>>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-98110
>>>>
>>>>98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>Appellate office : 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>Fax number: 011-26940154
>>>>
>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>Website: www.vodafone.in
>>>>
>>>>>On 5/14/2018 8:53 AM; From: naeemashraf2007@rediffmail.com; To: appellate.delhi@vodafone.com; ;
>>>>
>>>?
>>>>
>>>>CC: ; Subject: Re: complaint agaist Mr Arjun Singh ( floor manager ) 9811208960;preeti
>>>>
>>>>>
>>>>
>>>>>YOU REPLIED : As per our conversation on 9811208960 number ealier
>>>>
>>>>>
>>>>
>>>>>FIRST OF ALL IT WAS NEVER A COVERSATION AS CALL GOT DISCONNECTED
>>>>
>>>>>DONT LIE
>>>>
>>>>>
>>>>
>>>>>I CAN GET IT CHECKED THAT CALL WAS DISCONNECTED
>>>>
>>>>>AND I WANT REPLY NOT SORRY
>>>>
>>>>>
>>>>
>>>>>READ THIS :
>>>>
>>>>>
>>>>
>>>>>
>>>>
>>>>>confirm that it was your mistake TO DEACTIAVTE MY SERVICES WITHOUT MY AUTHORIZATION AND CONFORM
>>>>
>>>>and where i can appeal against your reply
>>>>
>>>>>
>>>>
>>>>>DO NOT COPY PASTE REPLY ELSE I WILL MAKE SURE THAT MORE AND MORE PEOPLE KNOW ABOUT WHAT YOU DO
>>>>
>>>IN
>>>>
>>>>SOCIAL MEDIA
>>>>
>>>>>
>>>>
>>>>>ANSWER MY QUESTIONS AND IF YOU CA NOT GIVE ME DEAL LOCK LETTER
>>>>
>>>>>
>>>>
>>>>>GOIT IT YOU INTELLIGENT PERSON ??????????????????
>>>>
>>>>>
>>>>
>>>>>
>>>>
>>>>>On Sun, 13 May 2018 14:24:18 +0530 wrote
>>>>
>>>>>>
>>>>
>>>>>>
>>>>
>>>>>>Hello Naeem,Thank you for contacting us. My name is Preeti, and I will be assisting you today
>>>>
>>>>for your Vodafone mobile number 9811208960.As per our conversation on 9811208960 number ealier,
>>I
>>>>
>>>>would like to inform you that your Missed call information service was deactivated which has
>>been
>>>>
>>>>activated now and strict feedback has been shared to the concern department and I sincerely
>>>>
>>>regret
>>>>
>>>>the inconvenience caused to you. Further, I assure you, that we will certainly work on the areas
>>>>
>>>>of improvement highlighted by you. Thank you for your patience and support during this
>>>>
>>>>period.Being a service provider, it’s our primary objective to ensure the best of services to
>>our
>>>>
>>>>customers at all times. Your service request number is 1070025531.In case you need further
>>>>
>>>>assistance, please do call or email us. We’ll do our best to help you.Thank you, Preeti
>>>>
>>>>Guptapppellate Office
>>>>
>>>>>>Vodafone Delhi
>>>>
>>>>>>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-98110
>>>>
>>>>98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>>Appellate office : 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>>Fax number: 011-26940154
>>>>
>>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>>Website: www.vodafone.in
>>>>
>>>>>>On 5/13/2018 4:57 AM; From: naeemashraf2007@rediffmail.com; To: appellate.delhi@vodafone.com;
>>;
>>>>
>>>>?CC: indiacorpcomm@vodafone.com; ; Subject: Re: complaint agaist Mr Arjun Singh ( floor manager
>>)
>>>>
>>>>9811208960;I THINK CLASS 10 STUDENT CAN UNDERSTAND MY QUESTION AND REPLY
>>>>
>>>>>>
>>>>
>>>>>>I DONT NEED COPY PASE REPLY
>>>>
>>>>>>ANSWER THIS :
>>>>
>>>>>>
>>>>
>>>>>>You admit that mci services was deactivated on 28/12/2017 without my authorization by vodafone
>>>>
>>>(
>>>>
>>>>even if its done in error ) YES or NO
>>>>
>>>>>>
>>>>
>>>>>>PLUS
>>>>
>>>>>>
>>>>
>>>>>>I M UANBLE TO FIND ANY DEATILS ON THE LINK
>>>>
>>>>>>
>>>>
>>>>>>CAN YOU GIVE ME THE DEATILS
>>>>
>>>>>>
>>>>
>>>>>>IF YOU CAN NOT SAY YOU CAN SAY NO ITS SIMPLE
>>>>
>>>>>>
>>>>
>>>>>>REPLY ELSE BE PREPARED
>>>>
>>>>>>
>>>>
>>>>>>I WILL NOT LEVE THIS UNLESS I GET REPLY
>>>>
>>>>>>
>>>>
>>>>>>GOT IT OR NOT YOU ……………………………….
>>>>
>>>>>>
>>>>
>>>>>>cc to indiacorpcomm@vodafone.com
>>>>
>>>>>>
>>>>
>>>>>>On Sat, 12 May 2018 11:49:09 +0530 wrote
>>>>
>>>>>>>
>>>>
>>>>>>>
>>>>
>>>>>>>Hello Naeem,Thank you for contacting us.We value your relationship with us and urge you to
>>>>
>>>>treat this as an exception. We assure you that we are committed to provide you and all our
>>>>
>>>>customers with quality customer service.I would like to inform you that as per the feedback
>>>>
>>>>received from concerned team, MCI activation request was forwarded on dated 28-DEC-2017 free of
>>>>
>>>>cost for 3 months but the was not activated on your number due to inadvertent error. Further, I
>>>>
>>>>assure you that an appropriate action already has been taken against the Vodafone executives and
>>>>
>>>>we are taking necessary action to prevent re-occurrence of any such incidence. I would like to
>>>>
>>>>request you kindly visit our Vodafone official website : www.vodafone.in for escalation matrix
>>>>
>>>>details.The service request number for your reference is 1069949731.In case you need further
>>>>
>>>>assistance, please do all or email us. We’ll do our best to help you.Thank you,Rajesh
>>>>
>>>>KumarAppellate Office
>>>>
>>>>>>>Vodafone Delhi
>>>>
>>>>>>>Contact details:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-
>>98110
>>>>
>>>>98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>>>Appellate office : 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>>>Fax number: 011-26940154
>>>>
>>>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>>>Website: www.vodafone.in
>>>>
>>>>>>>On 5/12/2018 4:23 AM; From: naeemashraf2007@rediffmail.com; To: appellate.delhi@vodafone.com;
>>>>
>>>;
>>>>
>>>>?CC: ; Subject: Re: complaint agaist Mr Arjun Singh ( floor manager ) 9811208960;rajesh
>>>>
>>>>>>>
>>>>
>>>>>>>you still have not answered my question
>>>>
>>>>>>>
>>>>
>>>>>>>You admit that mci services was deactivated on 28/12/2017 without my authorization by
>>vodafone
>>>>
>>>>( even if its done in error ) YES or NO
>>>>
>>>>>>>
>>>>
>>>>>>>the link you gave me i already know about that
>>>>
>>>>>>>
>>>>
>>>>>>>Do you have any other contact details where I can escalate it within Vodafone YES or NO
>>>>
>>>>>>>
>>>>
>>>>>>>VERY SIMPLE 2 QUESTIONS YOU JUST HAVE TO TYPE YES OR NO
>>>>
>>>>>>>
>>>>
>>>>>>>THIS WILL SAVE YOUR TIME AND MY TIME ALSO
>>>>
>>>>>>>
>>>>
>>>>>>>UNLESS YOU DONT REPLY I WILL NOT LEAVE THIS MATTER
>>>>
>>>>>>>
>>>>
>>>>>>>I’M JUST COLLECTING MORE AND MORE EVIDENCE SO AS TO PUT IN SOCIAL MEDIA AND TO YOUR HIGHER
>>>>
>>>ONES
>>>>
>>>>IN VODAFONE
>>>>
>>>>>>>
>>>>
>>>>>>>SO IF YOU PLEASE REPLY IT WOULD BE IN YOUR INTEREST
>>>>
>>>>>>>
>>>>
>>>>>>>ALL OF YOU ARE GETTING SALARY FOR REPLYING TO EMAILS AND NOT GIVING COPY PASTE REPLY
>>>>
>>>>>>>
>>>>
>>>>>>>YOU BETTER UNDERSTAND THIS
>>>>
>>>>>>>
>>>>
>>>>>>>ALL EMAILS AFTER THAT WOULD GO TO VIA SPEED POST ( so that i have record )TO MR. Vikram
>>Bains.
>>>>
>>>>>>>Address:
>>>>
>>>>>>>Vodafone Mobile Services Limited. (CIN-U64202DL1992PLC088087) Plot No 173, Sector – 3, HSIIDC
>>>>
>>>>Industrial Area, Karnal, Haryana – 132001.
>>>>
>>>>>>>
>>>>
>>>>>>>
>>>>
>>>>>>>
>>>>
>>>>>>>NAEEM
>>>>
>>>>>>>
>>>>
>>>>>>>
>>>>
>>>>>>>
>>>>
>>>>>>>On Fri, 11 May 2018 16:26:50 +0530 wrote
>>>>
>>>>>>>>
>>>>
>>>>>>>>
>>>>
>>>>>>>>Hello Naeem,Thank you for contacting us.We value your relationship with us and urge you to
>>>>
>>>>treat this as an exception. We assure you that we are committed to provide you and all our
>>>>
>>>>customers with quality customer service.I would like to inform you that as per the feedback
>>>>
>>>>received from concerned team, MCI activation request was forwarded on dated 28-DEC-2017 free of
>>>>
>>>>cost for 3 months but the was not activated on your number due to inadvertent error. Further, I
>>>>
>>>>assure you that an appropriate action already has been taken against the Vodafone executives and
>>>>
>>>>we are taking necessary action to prevent re-occurrence of any such incidence.I would like to
>>>>
>>>>request you kindly visit our Vodafone official website : www.vodafone.in for escalation matrix
>>>>
>>>>details.The service request number for your reference is 1069905382.In case you need further
>>>>
>>>>assistance, please do all or email us. We’ll do our best to help you.Thank you,Rajesh
>>>>
>>>>KumarAppellate Office
>>>>
>>>>>>>>Vodafone Delhi
>>>>
>>>>>>>>Contact details:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-
>>>>
>>>98110
>>>>
>>>>98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>>>>Appellate office : 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>>>>Fax number: 011-26940154
>>>>
>>>>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>>>>Website: www.vodafone.in
>>>>
>>>>>>>>On 5/11/2018 4:18 AM; From: naeemashraf2007@rediffmail.com; To:
>>appellate.delhi@vodafone.com;
>>>>
>>>>; ?CC: ; Subject: Re: complaint agaist Mr Arjun Singh ( floor manager ) 9811208960;rajesh
>>>>
>>>>>>>>
>>>>
>>>>>>>>I SERIOUSLY DOUBT WHO HAVE HIRED YOU
>>>>
>>>>>>>>
>>>>
>>>>>>>>I DO NOT NEED COPY PASTE REPLY IF YOU SAY SORRY 100 TIMES I WIL WRITE BACK TO YOU 110 TIMES
>>>>
>>>>>>>>
>>>>
>>>>>>>>I NEED ANWER TO MY QUESTION
>>>>
>>>>>>>>
>>>>
>>>>>>>>GIVE ME DEAL LOCK LETTER AND GIVE ME CONTACT DETAISL WHERE I CAN APPEAL AGAIST YOUR
>>>>
>>>RESOLUTION
>>>>
>>>>>>>>
>>>>
>>>>>>>>SHALL I WRITE ON TWEETER OR GO TO Telecom Consumer Complaints Monitoring System
>>>>
>>>>>>>>(TCCMS) and write to ap[at]trai[dot]gov[dot]in
>>>>
>>>>>>>>
>>>>
>>>>>>>>DONT DARE TO USE WORD SORRY IN FUTURE CORRESPONDENCE
>>>>
>>>>>>>>
>>>>
>>>>>>>>I NEED REPLY WHAT I ASK FOR
>>>>
>>>>>>>>
>>>>
>>>>>>>>
>>>>
>>>>>>>>I DONT EVEN FEEL LIKE WRITING NO REAGRDS AFTER GETTING SUCH USELESS REPLY
>>>>
>>>>>>>>
>>>>
>>>>>>>>don’t call me just reply via email
>>>>
>>>>>>>>
>>>>
>>>>>>>>Naeem
>>>>
>>>>>>>>On Thu, 10 May 2018 17:45:39 +0530 wrote
>>>>
>>>>>>>>>
>>>>
>>>>>>>>>
>>>>
>>>>>>>>>Hello Naeem,Thank you for contacting us.My name is Rajesh and I will be assisting you today
>>>>
>>>>regarding the service query for your mobile number 9811208960.We value your relationship with us
>>>>
>>>>and urge you to treat this as an exception. We assure you that we are committed to provide you
>>>>
>>>and
>>>>
>>>>all our customers with quality customer serviceI would like to inform you that as per the
>>>>
>>>feedback
>>>>
>>>>received from concerned team, MCI activation request was forwarded on dated 28-DEC-2017 free of
>>>>
>>>>cost for 3 months but the was not activated on your number due to inadvertent error. Further, I
>>>>
>>>>assure you that an appropriate action already has been taken against the Vodafone executives and
>>>>
>>>>we are taking necessary action to prevent re-occurrence of any such incidence.The service
>>request
>>>>
>>>>number for your reference is 1069835023.In case you need further assistance, please do all or
>>>>
>>>>email us. We’ll do our best to help you.Thank you,Rajesh KumarAppellate Office
>>>>
>>>>>>>>>Vodafone Delhi
>>>>
>>>>>>>>>Contact details:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-
>>>>
>>>>98110 98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>>>>>Appellate office : 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>>>>>Fax number: 011-26940154
>>>>
>>>>>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>>>>>Website: www.vodafone.in
>>>>
>>>>>>>>>On 5/10/2018 3:43 AM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>appellate.delhi@vodafone.com;
>>>>
>>>>; ?CC: ; Subject: Re: complaint agaist Mr Arjun Singh ( floor manager ) 9811208960;Hi Shuaib
>>>>
>>>>>>>>>
>>>>
>>>>>>>>>thanks for your reply
>>>>
>>>>>>>>>
>>>>
>>>>>>>>>Finally you admit that miscall alert services were deactivated because of vodafones error
>>>>
>>>>>>>>>
>>>>
>>>>>>>>>Please provide me deal lock letter and also the details wherein i can appeal against your
>>>>
>>>>reply
>>>>
>>>>>>>>>
>>>>
>>>>>>>>>thanks
>>>>
>>>>>>>>>
>>>>
>>>>>>>>>naeem
>>>>
>>>>>>>>>
>>>>
>>>>>>>>>9811208960
>>>>
>>>>>>>>>
>>>>
>>>>>>>>>On Wed, 09 May 2018 18:31:42 +0530 wrote
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>Hello Naeem,Thank you for contacting us. My name is Mohd Shuaib, and I wish to update you
>>>>
>>>on
>>>>
>>>>the status of your concern raised about service on your number 9811208960.At the outset, I would
>>>>
>>>>like to sincerely apologise for the experience you’ve had.We tried reaching you on your number
>>>>
>>>>9811208960 however unable to establish contact. I would like to inform you that as per the
>>>>
>>>>feedback received from concerned team, due to network related concern, MCI activation request
>>was
>>>>
>>>>forwarded for free of cost (3 months) on dated 28-DEC-2017 but same was not activated on your
>>>>
>>>>number due to inadvertent error.Further, I assure you that an appropriate action already has
>>been
>>>>
>>>>taken according to the feedback received by you for our Vodafone executives and we are taking
>>>>
>>>>necessary action to prevent re-occurrence of any such incidence.Furthermore, we are unable to
>>>>
>>>>provide any compensation for the above concern. Hence, we sincerely regret for the same. I thank
>>>>
>>>>you for your patience and support. Should you have any additional questions, please reply to
>>this
>>>>
>>>>email and I will be happy to assist you.For future correspondence, you can refer to your service
>>>>
>>>>request number: .Thank you,Mohd ShuaibAppellate Office
>>>>
>>>>>>>>>>Vodafone Delhi
>>>>
>>>>>>>>>>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-
>>>>
>>>>98110 98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>>>>>>Appellate Number: 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>>>>>>Fax number: 011-26940154
>>>>
>>>>>>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>>>>>>Website: www.vodafone.inPower to you! For easy access to an array of services you can Dial
>>>>
>>>>*111# from your phone and access our phone based menu For information regarding your bill,
>>>>
>>>account
>>>>
>>>>balance, data plan details/usage and more.Now experience our newly launched My Vodafone App
>>>>
>>>>>>>>>>On 5/7/2018 1:01 AM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>appellate.delhi@vodafone.com;
>>>>
>>>>; ?CC: appellate.mum@vodafone.com; ; Subject: Re: complaint agaist Mr Arjun Singh ( floor
>>manager
>>>>
>>>>) 9811208960;Shuaib
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>CC to appellate.mum@vodafone.com
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>I BELEIVE THAT YOU JUST WANT TO FINISH THIS MATTER BY GIVING COPY PASTE REPLY BUT I’M NOT
>>>>
>>>>GOING TO LEAVE THIS
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>IF YOU WILL REPLY 100 TIMES JUST SAYING THAT YOU ARE SORRYT AND DO NOT REPLY TO WHAT I ASK
>>>>
>>>I
>>>>
>>>>PROMISE I WILL KEEP ON REPLYING 101 TIMES UNLESS I DONT GET ANSWER TO MY QUESTIONS THAT I ASK
>>FOR
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>GIVE ME DEAL LOCK LETTER I’M GIVING YOU ANOTHER OPPORTUNITY AND YOU CAN NOT EVEN THINK HOW
>>>>
>>>>FAR I CAN GO
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>YOU BEING FROM APPELATE AUTHORITY IS BIG QUESTION MARK ON VODAFONES HIRING POLICY AND I
>>>>
>>>WILL
>>>>
>>>>MAKE SURE THAT CUSTOMER SERVICE HEAD WIL KNOW WHAT KIND OF JOB YOU DO. I CAN ASSURE YOU THAT ALL
>>>>
>>>>THESE MAIL WIL GO TO Ms. Yael Dsouza AND Ms.Puja Mehra
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>YOUR AGENTS ARE BETTER THAN YOU WHO AT LEASE REPLY WHAT I ASK FOR
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>I DO NOT WANT YOUR APPOLOGY AND DO NOT APPOLOGIZE IN YOUR REPLY. ANSWER MY QUESTION
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>I PROMISE I’M NOT GOINT TO SPARE YOU AND WHEN I SAY YOU I MEAN ESPECIALLY YOU ( SHUIAB )
>>>>
>>>>BECUASE OFF ALL THE INTERACTIONS THAT I HAD WITH VODAFONE YOUR HAVE HURT ME MOST AND I WIL NOT
>>>>
>>>>LEAVE YOU NO MATTER HOW MUCH TIME MONEY AND ENERY I HAVE TO SPEND IN THIS
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>YOU THINK THAT IF YOU DO NOT GIVE ME THE CONTACT DETAILS WHO IS HIGHER THAN YOU I CANT
>>FINT
>>>>
>>>>THEM , YOU ARE WRONG AND SOON YOU WIL SEE WHAT I WIL DO NOW
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>ENOUGH IS ENOUGH
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>NO REGARDS
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>
>>>>
>>>>>>>>>>On Sun, 06 May 2018 15:42:14 +0530 wrote
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>Hello Naeem,Thank you for contacting us. My name is Mohd Shuaib, and I wish to update you
>>>>
>>>>on the status of your concern raised about service on your number 9811208960.I sincerely regret
>>>>
>>>>the inconvenience caused to you due to inadvertent error.I am apologetic about this unfortunate
>>>>
>>>>chain of events and stand by our commitment to rectify and reverse the unpleasantness caused by
>>>>
>>>>this experience.I assure you that an appropriate action already has been taken according to the
>>>>
>>>>feedback received by you for our Vodafone executives and we are taking necessary action to
>>>>
>>>prevent
>>>>
>>>>re-occurrence of any such incidence. I assure you, that we will certainly work on the areas of
>>>>
>>>>improvement highlighted by you. I thank you for your patience and support. Should you have any
>>>>
>>>>additional questions, please reply to this email and I will be happy to assist you.For future
>>>>
>>>>correspondence, you can refer to your service request number: .Thank you,Mohd
>>>>
>>>>ShuaibAppellate Office
>>>>
>>>>>>>>>>>Vodafone Delhi
>>>>
>>>>>>>>>>>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-
>>>>
>>>>98110 98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>>>>>>>Appellate Number: 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>>>>>>>Fax number: 011-26940154
>>>>
>>>>>>>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>>>>>>>Website: www.vodafone.inPower to you! For easy access to an array of services you can
>>Dial
>>>>
>>>>*111# from your phone and access our phone based menu For information regarding your bill,
>>>>
>>>account
>>>>
>>>>balance, data plan details/usage and more.Now experience our newly launched My Vodafone App
>>>>
>>>>>>>>>>>On 5/5/2018 9:44 PM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>appellate.delhi@vodafone.com; ; ?CC: CORPORATECARE.DEL@VODAFONE.COM; ; Subject: Re: complaint
>>>>
>>>>agaist Mr Arjun Singh ( floor manager ) 9811208960;Hi Shuaib
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>Thanks for your reply
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>You have mentioned that : ” Missed Call Information service was provided on dated 28-DEC-
>>>>
>>>>2017 free of cost for 3 months, hence in order to get fulfill the same request, there was need
>>to
>>>>
>>>>deactivate chargeable MCI service on above number” AND YOU ARE WRONG BECAUSE THE MISCALL ALERT
>>>>
>>>>SERVICE WAS NOT THERE ON MY ACCOUNT FROM 28.12/17 TO 30/04/2018 PLESE COULD YOU EXPLIAN THAT
>>>>
>>>>??????????????????
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>HAD IT BEEN DEACTIVATED AND ACTIVATED ON THE SAME DAY THERE WAS NO POINT OF COMPLAINT BUT
>>>>
>>>>ITS NOT THE CASE ( CHECK YOUR SYSTEM )
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>Please understand this :
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>I never asked to deactivate my miscall alert service on 28/12/17 and as per your reply
>>and
>>>>
>>>>from verbal communication that you had with me there are 2 points that I have understood :
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>1. Your agent on 28/12/17 deactivated my miscall alert service without my authorization
>>>>
>>>and
>>>>
>>>>the services were activated on 30/04/2018 only after I raise this matter IT WAS ACTIVATED ON
>>>>
>>>>30/04/2018
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>2.MY PRIMARY QUESTION IS STILL HAS NOT BEEN ANSWERED : WHY YOUR AGENT DEACTIVATED MY
>>>>
>>>>MISCALL ALERT SERVICES ON 28/12/2017 WITHOUT MY AUTHORIZATION ???????????????? IF ITS A
>>VODAFONES
>>>>
>>>>FAULT PLEASE ADMIT IT
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>IN ABSENCE OF SUITABLE REPLY I’LL FILL THE FORM AVAILABLE ON YOUR APPELLATE SECTION AND
>>>>
>>>>PASTE ALL THE EMAIL AND RECORDED CONVERSATION THAT I HAVE HAD WITH ALL OF YOU ON VODAFONE INDIA
>>>>
>>>>FACE BOOK PAGE AND BRING INTO NOTICE OF Ms. Yael Dsouza AND Ms.Puja Mehra
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>if you cant provide answer to my simple question that I have asked you for more than 10
>>>>
>>>>times issue me a DEAD LOCK letter ( I hope you know what dead lock letter is and if you do not
>>>>
>>>>know I’ll explain you in my next email )
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>( also just want to bring into your notice that I spoke to Ms Preeti and if you record
>>the
>>>>
>>>>calls just listen to how she speaks and judge yourself and please do not say like your nodal
>>>>
>>>>officer said that we don’t have call recordings )
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>I HOPE YOU UNDERSTAND SIMPLE ENGLISH
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>You can call me for a final verbal discussion on Monday that is 07/05/2018 if you want
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>Regards
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>>
>>>>
>>>>>>>>>>>9811208960
>>>>
>>>>>>>>>>>On Sat, 05 May 2018 14:31:14 +0530 wrote
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>Hello Naeem,Thank you for contacting us. My name is Mohd Shuaib, and I wish to update
>>you
>>>>
>>>>on the status of your concern raised about service on your number 9811208960.I would like to
>>>>
>>>>inform you that, Missed Call Information service was provided on dated 28-DEC-2017 free of cost
>>>>
>>>>for 3 months, hence in order to get fulfill the same request, there was need to deactivate
>>>>
>>>>chargeable MCI service on above number.Further, due to above reference, chargeable missed Call
>>>>
>>>>Information service was deactivated on dated 28-DEC-2017.Furthermore, Missed Call Information
>>>>
>>>>service (free of cost for 3 months) already has been activated on dated 30-04-2018.I assure you
>>>>
>>>>that an appropriate action has been taken according to the feedback received by you for our
>>>>
>>>>Vodafone executive and we are taking necessary action to prevent re-occurrence of any such
>>>>
>>>>incidence. I assure you, that we will certainly work on the areas of improvement highlighted by
>>>>
>>>>you. I thank you for your patience and support. Should you have any additional questions, please
>>>>
>>>>reply to this email and I will be happy to assist you.For future correspondence, you can refer
>>to
>>>>
>>>>your service request number: .Thank you,Mohd ShuaibAppellate Office
>>>>
>>>>>>>>>>>>Vodafone Delhi
>>>>
>>>>>>>>>>>>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or
>>+91-
>>>>
>>>>98110 98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>>>>>>>>Appellate Number: 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>>>>>>>>Fax number: 011-26940154
>>>>
>>>>>>>>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>>>>>>>>Website: www.vodafone.inPower to you! For easy access to an array of services you can
>>>>
>>>Dial
>>>>
>>>>*111# from your phone and access our phone based menu For information regarding your bill,
>>>>
>>>account
>>>>
>>>>balance, data plan details/usage and more.Now experience our newly launched My Vodafone App
>>>>
>>>>>>>>>>>>On 5/4/2018 3:57 PM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>appellate.delhi@vodafone.com; ; ?CC: ; Subject: Re: complaint agaist Mr Arjun Singh ( floor
>>>>
>>>>manager ) 9811208960;Hi Preeti
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>Thanks for your reply
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>As you have mentioned that miscall alert service was deactivated and it has now been
>>>>
>>>>activated. MY VERY SIMPLE QUESTION IS :
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>WHY DID YOU DEACTIAVTE MISSCALL ALRET SERVICES FROM MY ACCOUNT ON 28/12/2017 WITHOUT MYY
>>>>
>>>>PERMISSION ????????????????????????
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>I HAVE bEEN ASKING THIS QUESTION AND NO ONE WANTS TO RERLY. CAN YOU AMSWER MY QUESTION ?
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>PLEASE CONFIRM THE DATE WHEN THE MISCALL ALERT SERVICES WERE ACTIVATED AGAIN AFTER IT
>>WAS
>>>>
>>>>DEACTIVATED ON 28/12/2017
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>I HOPE YOU UNDERSTAND NY SIMPLE ENGLISH
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>Regards
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>9811208960
>>>>
>>>>>>>>>>>>On Fri, 04 May 2018 15:13:28 +0530 wrote
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>Hello Naeem,Thank you for contacting us. My name is Preeti, and I will be assisting you
>>>>
>>>>today for your Vodafone mobile number 9811208960.As per our conversation on 9811208960 number, I
>>>>
>>>>would like to inform you that your Missed call information service was deactivated which has
>>been
>>>>
>>>>activated now and strict feedback has been shared to the concern department and I sincerely
>>>>
>>>regret
>>>>
>>>>the inconvenience caused to you. Further, I assure you, that we will certainly work on the areas
>>>>
>>>>of improvement highlighted by you. Thank you for your patience and support during this
>>>>
>>>>period.Being a service provider, it’s our primary objective to ensure the best of services to
>>our
>>>>
>>>>customers at all times. Your service request number is 1069335156.In case you need further
>>>>
>>>>assistance, please do call or email us. We’ll do our best to help you.Thank you, Preeti
>>>>
>>>>Guptapppellate Office
>>>>
>>>>>>>>>>>>>Vodafone Delhi
>>>>
>>>>>>>>>>>>>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or
>>>>
>>>+91-
>>>>
>>>>98110 98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>>>>>>>>>Appellate office : 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>>>>>>>>>Fax number: 011-26940154
>>>>
>>>>>>>>>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>>>>>>>>>Website: www.vodafone.in
>>>>
>>>>>>>>>>>>>On 5/4/2018 12:32 AM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>appellate.delhi@vodafone.com; ; ?CC: CORPORATECARE.DEL@VODAFONE.COM; ; Subject: Re: complaint
>>>>
>>>>agaist Mr Arjun Singh ( floor manager ) 9811208960;Hi Shuaib
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>Thanks for your reply
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>I NEED VERY SPECIFIC REPLY FOR THE BELOW MENTIONED QUESTIONS :
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>So you confirm that that miscall alert service was deactivated by your agent on
>>>>
>>>>28/12/2017 WITHOUT MY PERMISSION . PLEASE REPLY YES OR NO
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>Also you confirm that I have been given wrong information by your Manager Mr Arjun Sing
>>>>
>>>>and by your nodal officers Mr Amit and Ms Arti PLEASE REPLY YES OR NO
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>You have already confirmed that you wont be able to give me any compensation.
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>I can be contacted tomorrow between 9 am to 11 am
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>Regards
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>9811208960
>>>>
>>>>>>>>>>>>>On Thu, 03 May 2018 18:14:19 +0530 wrote
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>Hello Naeem,Thank you for contacting us. My name is Mohd Shuaib, and I wish to update
>>>>
>>>>you on the status of your concern raised about service on your number 9811208960.I am apologetic
>>>>
>>>>about this unfortunate chain of events and stand by our commitment to rectify and reverse the
>>>>
>>>>unpleasantness caused by this experience.I value your relationship with us and urge you to treat
>>>>
>>>>this as an exception. We assure you that we are committed to provide you and all our customers
>>>>
>>>>with quality customer service.As discussed on 03/05/2018, I would like to inform you that as per
>>>>
>>>>the feedback received from concerned team, we are unable to provide any compensation on above
>>>>
>>>>number. I sincerely regret for the same.I would also like to inform you that missed call alert
>>>>
>>>>service as a free of cost for upcoming 3 months is already activated on dated 30-04-2018.I
>>assure
>>>>
>>>>you that an appropriate action has been taken according to the feedback received by you for our
>>>>
>>>>Vodafone executive and we are taking necessary action to prevent re-occurrence of any such
>>>>
>>>>incidence. I assure you, that we will certainly work on the areas of improvement highlighted by
>>>>
>>>>you. The docket number assigned is 492174116 and 489424362.I thank you for your patience and
>>>>
>>>>support. Should you have any additional questions, please reply to this email and I will be
>>happy
>>>>
>>>>to assist you.For future correspondence, you can refer to your service request number:
>>>>
>>>>.Thank you,Mohd ShuaibAppellate Office
>>>>
>>>>>>>>>>>>>>Vodafone Delhi
>>>>
>>>>>>>>>>>>>>Contact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or
>>>>
>>>>+91-98110 98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)
>>>>
>>>>>>>>>>>>>>Appellate Number: 011-71032211 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
>>>>
>>>>>>>>>>>>>>Fax number: 011-26940154
>>>>
>>>>>>>>>>>>>>E-mail: appellate.delhi@vodafone.com
>>>>
>>>>>>>>>>>>>>Website: www.vodafone.inPower to you! For easy access to an array of services you can
>>>>
>>>>Dial *111# from your phone and access our phone based menu For information regarding your bill,
>>>>
>>>>account balance, data plan details/usage and more.Now experience our newly launched My Vodafone
>>>>
>>>>App
>>>>
>>>>>>>>>>>>>>On 5/1/2018 11:33 PM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>nodal.delhi@vodafone.com; ; ?CC: appellate.delhi@vodafone.com; ; Subject: Re: complaint agaist
>>Mr
>>>>
>>>>Arjun Singh ( floor manager ) 9811208960;Amit
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>WHY DONT YOU REPLY WHAT I ASK
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>THIS IS FOR SEVENTH TIME I’M ASKING :
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>VODAFONE SAYS THAT AS PER THE NOTES ON MY ACCOUNT MISS CALL ALERT SERVICES WERE
>>>>
>>>>DEACTIVATED BY ME WHEREAS I SAY I DID NOT DEACTIVATE THE SERVICES.
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>SO IN THE ABSENCE OF CALL RECORDING HOW WOULD YOU PROVE THAT I’M RIGHT OR YOUR AGENT
>>>>
>>>WHO
>>>>
>>>>TOOK CALL ON 28/12/2017 WAS RIGHT ( I CHALLENGE THAT YOUR AGENT WAS WRONG )
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>ALSO WHEN YOU DID NOT LISTEN TO THE CALL HOW COULD YOU SAY THAT COMPLETE SECURITY
>>CHECK
>>>>
>>>>WAS DONE????? IT MEANS YOU ONLY RELY ON YOUR NOTES AND YOU DONT TRUST YOUR CUSTOMERS. REPLY
>>>>
>>>>SPECIFICALLY YES OR NO
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>ANSWER THE ABOVE QUESTION CLEARLY PLEASE
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>3 THE LINK THAT YOU HAVE GIVEN TO RAISE THIS FURTHER TO APPELLATE AUTHORITY IN THE
>>LAST
>>>>
>>>>MAIL IS SOMETHING WHICH I CAN GET MYSELF ON WEBSITE .
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>DO YOU HAVE ANY CONTACT NUMBER WHERE I CAN SPEAK WITH APPLATE AUTHORITY WHICH IS NOT
>>>>
>>>>MENTIONED ON YOUR WEBSITE
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>IF I DO NOT GET REPLY WHAT I’M ASKING I WILL BE CONTACTING MS PUJA MEHRA AND IF NEEDED
>>>>
>>>>I’LL APPROACH SOCIAL MEDIA AND MOVE TO COURT
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>I’M NOT GOING TO LEAVE THIS MATTER. NO MATTER HOW MUCH TIME , MONEY OR ENERGY I HAVE
>>TO
>>>>
>>>>SPEND ON IT
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>CALL ME TOMORROW IF YOU CAN BEFORE 10 AM THAT IS ON 02/01/2018
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>I WILL ALSO BE MAKING COMPLAINT AGAINST YOU AND ARTI FOR NOT REPLYING TO EMAIL WHAT
>>I’M
>>>>
>>>>ASKING
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>I HOPE YOU UNDERSTAND NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>NO REGARDS
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>9811208960
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>On Tue, 01 May 2018 18:41:20 +0530 wrote
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>Hello Naeem, This is a reference e-mail about service issue on your number
>>9811208960.
>>>>
>>>>Based on your complaint, I hereby confirm that our call center store personnel have been
>>suitably
>>>>
>>>>reprimanded and sensitized to your concern. Once again, please accept our sincere apologies on
>>>>
>>>>behalf of our call center executive. Also, I would like to inform you that the missed call alert
>>>>
>>>>service is active for 3 months (in free coast) and same will automatically deactivate after
>>>>
>>>>complete the validity.As per your request I am sharing next escalation matrix link –
>>>>
>>>>https://www.vodafone.in/help-support/vodafone-customer-care-delhi?
>>section=consumerwww.Vodafone.in
>>>>
>>>>> Circle Delhi> Contact detailsFor future correspondence, you can refer to your service request
>>>>
>>>>number: 1069138138.Thank you,AmitNodal OfficeVodafone DelhiContact numbers:For any queries call
>>>>
>>>>199 (chargeable for agent access @ 50p/3min) or +91-98110 98110 (standard calling charges
>>>>
>>>>applicable)For complaints/requests: 198 (toll free)Nodal office: 011-71032210 Available between
>>>>
>>>>9:30 a.m. to 6 p.m. (Monday to Friday)Fax: 01126940154E-mail: nodal.delhi@vodafone.comWebsite:
>>>>
>>>>www.vodafone.in
>>>>
>>>>>>>>>>>>>>>On 4/30/2018 10:02 PM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>nodal.delhi@vodafone.com; ; ?CC: CORPORATECARE.DEL@VODAFONE.COM; ; Subject: Re: complaint agaist
>>>>
>>>>Mr Arjun Singh ( floor manager ) 9811208960;Hi Kirti
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>Thanks for your reply
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>It seems none of you understand very simple English
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>1. In my last email I never asked you for call recording as you have replied that you
>>>>
>>>>cant provide call recordings AND THIS PART OF THE REPLY IS CLEAR TO ME .
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>2 NOW MY QUESTION IS :
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>VODAFONE SAYS THAT AS PER THE NOTES ON MY ACCOUNT MISS CALL ALERT SERVICES WERE
>>>>
>>>>DEACTIVATED BY ME WHEREAS I SAY I DID NOT DEACTIVATE THE SERVICES.
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>SO IN THE ABSENCE OF CALL RECORDING HOW WOULD YOU PROVE THAT I’M RIGHT OR YOUR AGENT
>>>>
>>>>WHO TOOK CALL ON 28/12/2017 WAS RIGHT ( I CHALLENGE THAT YOUR AGENT WAS WRONG )
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>ALSO WHEN YOU DID NOT LISTEN TO THE CALL HOW COULD YOU SAY THAT COMPLETE SECURITY
>>>>
>>>CHECK
>>>>
>>>>WAS DONE????? IT MEANS YOU ONLY RELY ON YOUR NOTES AND YOU DONT TRUST YOUR CUSTOMERS. REPLY
>>>>
>>>>SPECIFICALLY YES OR NO
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>ANSWER THE ABOVE QUESTION CLEARLY PLEASE
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>3 THE LINK THAT YOU HAVE GIVEN TO RAISE THIS FURTHER TO APPELLATE AUTHORITY IN THE
>>>>
>>>LAST
>>>>
>>>>MAIL IS SOMETHING WHICH I CAN GET MYSELF ON WEBSITE .
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>DO YOU HAVE ANY CONTACT NUMBER WHERE I CAN SPEAK WITH APPLATE AUTHORITY WHICH IS NOT
>>>>
>>>>MENTIONED ON YOUR WEBSITE
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>IF YOU HAVE EMAIL OR THE CONTACT NUMBER OF APPELLATE AUTHORITY WHICH IS NOT MENTIONED
>>>>
>>>>ON YOUR WEBSITE PROVIDE ME THE NUMBER AND EMAIL AND IF YOU DONT HAVE ANSWER THAT WE DONT HAVE
>>ANY
>>>>
>>>>NUMBER APART WHICH IS MENTIONED ON WEBSITE
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>LASTLY WHAT ACTION YOU HAVE TAKEN AGAINST MR ARJUN SINGH WHO MISBEHAVED WITH ME AND
>>>>
>>>>GIVEN WRONG INFORMATION REPEATEDLY ??
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>YOU CAN CALL ME TOMORROW THAT IS ON 01/05/2018 BEFORE 11 AM
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>Regards
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>9811208960
>>>>
>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>On Mon, 30 Apr 2018 11:32:54 +0530 delhi@vodafone.com> wrote
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>Hello Naeem,This is with reference to the trail mail regarding your number
>>>>
>>>>9811208960.As per your email, I wish to inform you that as you already know, we are unable to
>>>>
>>>>share the call recording with you. However, only as per our records, request for Missed call
>>>>
>>>>service deactivation was raised as per your confirmation with customer care agent only after
>>>>
>>>>complete security checks.Moreover, as per your confirmation, MCI free for 3 months has already
>>>>
>>>>been activated on your number 9811208960 on dated 26/04/2018. For future correspondence, you can
>>>>
>>>>refer to your service request number: 1069004145.In case you need further assistance, please do
>>>>
>>>>call or email us. We’ll do our best to help you.Thank you,Kirti Panchal Nodal OfficeVodafone
>>>>
>>>>DelhiContact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-
>>>>
>>>>98110 98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)Nodal
>>>>
>>>>office: 011-71032210 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)Fax: 01126940154E-
>>>>
>>>>mail: nodal.delhi@vodafone.comWebsite: www.vodafone.inPower to you! For easy access to an array
>>>>
>>>of
>>>>
>>>>services you can Dial *111# from your phone and access our phone based menu For information
>>>>
>>>>regarding your bill, account balance, data plan details/usage and more. Now experience our newly
>>>>
>>>>launched My Vodafone App.
>>>>
>>>>>>>>>>>>>>>>On 4/29/2018 11:15 PM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>nodal.delhi@vodafone.com; ; ?CC: CORPORATECARE.DEL@VODAFONE.COM; ; Subject: Re: complaint agaist
>>>>
>>>>Mr Arjun Singh ( floor manager ) 9811208960;Hi Amit
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>Thanks for your reply
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>As you have mentioned that : I wish to inform you that as per our process, we are
>>>>
>>>>unable to share any call recordings
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>Now my question is that how do I prove that miscall alert service was deactivated
>>>>
>>>from
>>>>
>>>>my account without my authorization on 28/12/2018
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>Why unauthorised action was taken on my account without my permission ON 28/12/2018
>>>>
>>>??
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>PLEASE REPLY SPECIFICALLY AND DO NOT CALL ME
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>I hope you understand my question and I need clear answer and not copy paste reply
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>Regards
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>9811208960
>>>>
>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>On Sun, 29 Apr 2018 12:35:37 +0530 wrote
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>Hello Naeem,This is a reference e-mail about service issue on your number
>>>>
>>>>9811208960.As per our telephonic conversation, as informed earlier, again I wish to inform you
>>>>
>>>>that as per our process, we are unable to share any call recordings.Further, as per your
>>>>
>>>>complaint, we have already shared your feedback with you team and I assure you that we will
>>>>
>>>>certainly work on the areas of improvement highlighted by you. Being a service provider, it’s
>>our
>>>>
>>>>primary objective to ensure the best of services to our customers at all times. In view of this,
>>>>
>>>I
>>>>
>>>>truly regret the inconvenience caused to you. I hope that this experience will not dilute our
>>>>
>>>>relationship and that you will allow us to rebuild your confidence in us.I value your
>>>>
>>>relationship
>>>>
>>>>with us and urge you to treat this as an exception. I assure you that I am committed to provide
>>>>
>>>>you and all our customers with quality customer service.Furthermore, I regret to inform you that
>>>>
>>>I
>>>>
>>>>am not able to provide compensation for the same.Also, I would like to inform you that the
>>missed
>>>>
>>>>call alert service is active for 3 months (in free coast) and same will automatically deactivate
>>>>
>>>>after complete the validity.As per your request I am sharing next escalation matrix link –
>>>>
>>>>https://www.vodafone.in/help-support/vodafone-customer-care-delhi?section=consumerFor future
>>>>
>>>>correspondence, you can refer to your service request number: 1068951110.Thank you,AmitNodal
>>>>
>>>>OfficeVodafone DelhiContact numbers:For any queries call 199 (chargeable for agent access @
>>>>
>>>>50p/3min) or +91-98110 98110 (standard calling charges applicable)For complaints/requests: 198
>>>>
>>>>(toll free)Nodal office: 011-71032210 Available between 9:30 a.m. to 6 p.m. (Monday to
>>>>
>>>Friday)Fax:
>>>>
>>>>01126940154E-mail: nodal.delhi@vodafone.comWebsite: www.vodafone.in
>>>>
>>>>>>>>>>>>>>>>>On 4/28/2018 11:40 PM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>nodal.delhi@vodafone.com; ; ?CC: CORPORATECARE.DEL@VODAFONE.COM; ; Subject: Re: complaint agaist
>>>>
>>>>Mr Arjun Singh ( floor manager ) 9811208960;Hi Amit
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>Thanks for your reply
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>you have not read email properly AND ITS A BIG QUESTION THAT YOU ARE NODAL OFFICER
>>>>
>>>>???
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>ONCE AGAIN
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>QUESTION NUMBER ONE : I ASKED FOR CALL RECORDING DATED 28/12/2018 AND 22/04/2018
>>AND
>>>>
>>>>I WAS REFUSED
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>I WANT TO KNOW WHY I WAS NOT GIVEN CALL RECORDING ( IS IT BECAUSE ITS NOT AVAILABLE
>>>>
>>>>WITH YOU OR ITS AGAINST YOUR POLICY REPLY SPECIFICALLY)
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>I’M NOT AT ALL SATISFIED WITH YOUR COPY PASTE REPLY AND GIVE THE CONTACT DETAILS OF
>>>>
>>>>THE APPELLATE AUTHORITY SO THAT I CAN RAISE IT FURTHER
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>I’M NOT BOTHERED WHAT ACTION DO YOU TAKE AGAIST YOUR IRRESPONSIBLE EMPLOYEE I WANT
>>>>
>>>TO
>>>>
>>>>MAKE SURE WHEN I CALL AGAIN I MUST NOT BE MISNORMED AND MUST BE SPOKEN IN POLITE MANNER ( I need
>>>>
>>>>written confirmation for this )
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>AS YOU HAVE REFUSED COMENSATION , I HAVE SUFFERED RS 100000 LOSS BECAUSE YOU HAVE
>>>>
>>>>DEACTIVED MY MISS CALL ALRERT SERVICE IF YOU CANT COMPESATE ME THAN WHO WHOULD BEAR THIS LOSS
>>>>
>>>>?????
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>REPLY VERY SPECIFICALLY I DO NOT NEED COPY PASTE REPLY
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>YOU CAN CALL ME TOMORROW ANYTIME THAT IS ON 29/04/2018
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>HOPE YOU UNDERSTAND MY SIMPLE ENGLISH
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>Regards
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>9811208960
>>>>
>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>On Sat, 28 Apr 2018 15:41:36 +0530 wrote
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>Hello Naeem,Thank you for contacting us. My name is Amit, and I wish to update you
>>>>
>>>>on the status of your concern raised about service issue on your number 9811208960.We tried
>>>>
>>>>reaching you on your number 9811208960 as well as the alternate numbers 9999216028 however
>>unable
>>>>
>>>>to establish contact, however as per your concernBased on your complaint, I hereby confirm that
>>>>
>>>>our call centre personnel have been suitably reprimanded and sensitized to your concern. Once
>>>>
>>>>again, please accept our sincere apologies on behalf of our call centre.Further, I regret to
>>>>
>>>>inform you that I am not able to provide compensation for the same.For future correspondence,
>>you
>>>>
>>>>can refer to your service request number: 1068896728.Thank you,AmitNodal OfficeVodafone
>>>>
>>>>DelhiContact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-
>>>>
>>>>98110 98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)Nodal
>>>>
>>>>office: 011-71032210 Available between 9:30 a.m. to 6 p.m. (Monday to Friday)Fax: 01126940154E-
>>>>
>>>>mail: nodal.delhi@vodafone.comWebsite: www.vodafone.in
>>>>
>>>>>>>>>>>>>>>>>>On 4/28/2018 10:50 AM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>nodal.delhi@vodafone.com; ; ?CC: ; Subject: Re: complaint agaist Mr Arjun Singh ( floor manager
>>)
>>>>
>>>>9811208960;Hi Kirti
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>Thanks for your reply
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>As you have mentioned that you cant provide call recordings. Is it because its not
>>>>
>>>>available or is it because that its against Vodafone policy Please reply specifically
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>Further because your mistake I’ve suffered financial loss How would Vodafone would
>>>>
>>>>compensate for that ?
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>As regards to call dated 22/04/2018 I simply want that all your advisors and
>>>>
>>>>managers should be strictly informed that when the talk to the customers they must adhere to
>>>>
>>>>Vodafone’s policy so that your slogan HAPPY TO HELP would actually be Happy to help
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>Regards
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>9811208960
>>>>
>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>On Thu, 26 Apr 2018 13:11:07 +0530 wrote
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>Hello Naeem,Thank you for contacting us. My name is Kirti and I wish to update
>>you
>>>>
>>>>on the status of your concern raised for your mobile number 9811208960.As per your email and as
>>>>
>>>>discussed on call on 9811208960, I wish to inform you that, your feedback on your call centre
>>>>
>>>>experience has already been brought to the notice of the Senior Manager.You can be rest assured,
>>>>
>>>>it will be investigated and necessary action will be initiated.Further, as discussed, I wish to
>>>>
>>>>inform you that as per the feedback received by our Vodafone team, we are unable to find the
>>call
>>>>
>>>>recordings of 28/12/2017 and 22/04/2018 against your number 9811208960. Also, as per process, we
>>>>
>>>>are unable to share any call recordings.The service request number for your reference is
>>>>
>>>>1068702737.Further, as discussed, I have forwarded the request to activate MCI service free for
>>3
>>>>
>>>>months on your number 9811208960 and same will be activated within next 48 hours.The service
>>>>
>>>>request number for your reference is 489624618.We value your relationship with us and urge you
>>to
>>>>
>>>>treat this as an exception. We assure you that we are committed to provide you and all our
>>>>
>>>>customers with quality customer service.In case you need further assistance, please do call or
>>>>
>>>>email us. We’ll do our best to help you.Thank you,Kirti Panchal Nodal OfficeVodafone
>>>>
>>>>DelhiContact numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-
>>>>
>>>>98110 98110 (standard calling charges applicable)For complaints/requests: 198 (toll free)Nodal
>>>>
>>>>office: 011-71032210 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)Fax: 01126940154E-
>>>>
>>>>mail: nodal.delhi@vodafone.comWebsite: www.vodafone.inPower to you! For easy access to an array
>>>>
>>>of
>>>>
>>>>services you can Dial *111# from your phone and access our phone based menu For information
>>>>
>>>>regarding your bill, account balance, data plan details/usage and more. Now experience our newly
>>>>
>>>>launched My Vodafone App.
>>>>
>>>>>>>>>>>>>>>>>>>On 4/25/2018 11:00 PM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>nodal.delhi@vodafone.com; ; ?CC: ; Subject: Re: complaint agaist Mr Arjun Singh ( floor manager
>>)
>>>>
>>>>9811208960;Hi Kirti
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>Thanks for your reply
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>1. You have mentioned that ” MCI service was deactivated from your number
>>>>
>>>>9811208960 on dated 28/12/2017 as per your confirmation with customer care executive.
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>1. AND THIS IS THE MOST IMPORTANT POINT OF COMPLAINT. YOUR EXECUTIVE HAS
>>CONFIRMED
>>>>
>>>>THAT IT WAS DEACTIVATED BY ME WHEREAS I SAY I DID NOT DEACTIVATE IT. HAVE YOU LISTENED TO THE
>>>>
>>>CALL
>>>>
>>>>DATED 28/12/17 OR YOU JUST TRUST YOUR EXECUTIVES AND NOT YOUR CUSTOMER WHO IS WITH YOU FOR MORE
>>>>
>>>>THAN 20 YEARS????
>>>>
>>>>>>>>>>>>>>>>>>>I MUST NEED PROOF THAT IT WAS DEACTIVATED FROM MY END.
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>2. THE BILLS THAT YOU HAVE SENT ME DO SAY THAT I HAVE BEEN CREDITED WITH LATE FEE
>>>>
>>>>AND YOUR FLOOR MANAGER INFORMED ME THRICE THAT I GOT CREDIT OF LATE PAYMENT FEE ONLY ONCE IN THE
>>>>
>>>>MONTH OF FEB 2018 AND HE ALSO SAID THRICE THAT I CAN GET CALL RECORDS FOR FREE. WHAT KIND OF
>>>>
>>>>MANAGER DO YOU HIRE?? SHAME ON HIM WHO DOES NOT EVEN KNOW THE BASICS OF THE PROCESS. HE MUST BE
>>>>
>>>>FIRED SO OTHERS LEARN A LESSON. HE ALSO SAID THAT HE WOULD ACTIVATE MISSCALL ALERT SERVICE FOR 3
>>>>
>>>>MONTHS AND NEVER DID. SHAME ON VODAFONE FOR HIRING SUCH AN IRRESPONSIBLE PERSON AS MANAGER!!! (
>>>>
>>>in
>>>>
>>>>a country like India you can get better manager for half the salary that you pay to people like
>>>>
>>>Mr
>>>>
>>>>Arjun Singh. I know its your own policy and I have no right to comment on your HR policies.
>>>>
>>>>However I’m very disappointed the way I was dealt with and misinformed )
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>Now my request to you is that :
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>1. IF YOU YOURSELF WILL BE DEALING WITH THIS CASE PLEASE LISTEN TO THE CALL DATED
>>>>
>>>>22/12/18 THAT I HAD WITH YOUR MOST INCOMPETENT FLOOR MANAGER MR ARJUN SINGH AND CALL DATED
>>>>
>>>>28/12/18 YOURSELF AND THAN WE WOULD PROCEED FURTHER IN THIS CASE
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>2.UNDER WHICH POLICY YOU ARE REFUSING ME TO PROVIDE THE CALL RECORDINGS WHERE AS
>>>>
>>>>YOUR MANAGER SAID ON 22/04/2018 THAT I CAN GET CALL RECORDINGS FOR FREE. PLEASE REPLY
>>>>
>>>>SPECIFICALLY.
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>ONCE AGAIN MY QUERY IS NOT ABOUT THE CHARGES. IT IS ABOUT THE WAY I WAS SPOKEN ON
>>>>
>>>>22/4/2018 AND REPEATEDLY GIVEN WRONG INFORMATION
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>We will than proceed further in this matter
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>I can be contacted on 26/04/2018 on 9811208960 if you want to discuss it in
>>detail
>>>>
>>>>over the phone
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>Thanks again for your time , patience and understanding
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>I WILL NOT LEAVE THIS UNLESS ITS SORTED
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>Regards
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>Naeem
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>On Wed, 25 Apr 2018 15:27:20 +0530 wrote
>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>Hello Naeem,Thank you for contacting us. My name is Kirti and I will be
>>assisting
>>>>
>>>>you today regarding your concern for your Vodafone number 9811208960.We are apologetic about
>>this
>>>>
>>>>unfortunate chain of events and stand by our commitment to rectify and reverse the
>>unpleasantness
>>>>
>>>>caused by this experience.As per your email, we tried reaching on your number 9811208960 and
>>>>
>>>>9999216028, however unable to establish contact, I wish to inform you that as per our records,
>>>>
>>>MCI
>>>>
>>>>service was deactivated from your number 9811208960 on dated 28/12/2017 as per your confirmation
>>>>
>>>>with customer care executive. Further, with reference to your feedback against customer care
>>>>
>>>agent
>>>>
>>>>and floor manager, I would like to assure you that the details of the incident have been
>>>>
>>>forwarded
>>>>
>>>>to the relevant team. You can be rest assured, it will be investigated and necessary action will
>>>>
>>>>be initiated.The service request number for your reference is 489424362.Further, as per our
>>>>
>>>>process, we are unable to share the call recordings with you due to security reason.Further, as
>>>>
>>>>per your email, I wish to inform you that we are unable to send bills of last 18 months.
>>However,
>>>>
>>>>I have forwarded your request for last 13 months’ bill and same will be delivered on your
>>>>
>>>>registered email ID within next 30 minutes.The service request number for your reference is
>>>>
>>>>489427802.Further, please refer below statement of account against your number 9811208960 from
>>>>
>>>>Jan’2017 to Apr’2018. Also, reversal of late payment charges has been processed 4 times on
>>>>
>>>>your number 9811208960 since Jan’2017 to Apr’2018. Account BalanceDescription of Transaction
>>>>
>>>>ActivityAdditional DetailsDate of TransactionAmountCr/Db369.32Billing InvoiceBill Date: 28-Jan-
>>>>
>>>>2017 Invoice no: 12232290729-01-2017367.69Debit319.32CreditAccount level Credit14-02-
>>>>
>>>>201750Credit69.32PaymentRef Num: EBP – EBP76097842424-02-2017250Credit473.2Billing InvoiceBill
>>>>
>>>>Date: 28-Feb-2017 Invoice no: 1298430611/3/2017403.88Debit273.2CreditAccount level Credit28-03-
>>>>
>>>>2017200Credit223.2CreditAccount level Credit28-03-201750Credit632.26Billing InvoiceBill Date:
>>28-
>>>>
>>>>Mar-2017 Invoice no: 13757268729-03-2017409.06Debit232.26Payment31-03-2017400Credit-
>>>>
>>>>17.74PaymentRef Num: EBP – EBP83357866828-04-2017250Credit337.73Billing InvoiceBill Date: 28-
>>Apr-
>>>>
>>>>2017 Invoice no: 14504949629-04-2017355.47Debit312.73CreditAccount level
>>>>
>>>>Credit1/5/201725Credit222.73CreditAccount level Credit1/5/201790Credit-27.27PaymentRef Num: EBP
>>-
>>>>
>>>>EBP86371256827-05-2017250Credit287.83Billing InvoiceBill Date: 28-May-2017 Invoice no:
>>>>
>>>>15283271729-05-2017315.1Debit237.83CreditAccount level Credit1/6/201750Credit0.83PaymentRef Num:
>>>>
>>>>EBP – EBP89401365324-06-2017237Credit298.69Billing InvoiceBill Date: 28-Jun-2017 Invoice no:
>>>>
>>>>16008743929-06-2017297.86Debit269.94CreditCredit for Late Payment Charge28-07-
>>>>
>>>>201728.75Credit235.44CreditCredit for Caller Tune Charge28-07-201734.5Credit544.36Billing
>>>>
>>>>InvoiceBill Date: 28-Jul-2017 Invoice no: 05IHR0770072221129-07-2017308.92Debit300.36PaymentRef
>>>>
>>>>Num: EBP – EBP93657007329-07-2017244Credit600.08Billing InvoiceBill Date: 28-Aug-2017 Invoice
>>no:
>>>>
>>>>05IHR0870142394929-08-2017299.72Debit570.58CreditCredit for Late Payment
>>>>
>>>>Charge2/9/201729.5Credit541.08CreditCredit for Late Payment
>>>>
>>>>Charge2/9/201729.5Credit470.28CreditValue added service charge2/9/201770.8Credit70.28PaymentRef
>>>>
>>>>Num: EBP – EBP102823977321-09-2017400Credit64.38CreditCredit for Event / download Charge21-09-
>>>>
>>>>20175.9Credit-0.52CreditCredit for Event / download Charge22-09-201764.9Credit575.8Billing
>>>>
>>>>InvoiceBill Date: 28-Sep-2017 Invoice no: 05IHR0970216948728-09-
>>2017576.32Debit423.58CreditCredit
>>>>
>>>>for Event / download Charge23-10-2017152.22Credit394.08CreditCredit for Late Payment Charge23-
>>10-
>>>>
>>>>201729.5Credit158.08CreditValue added service charge23-10-2017236Credit-1.92PaymentRef Num: EBP
>>-
>>>>
>>>>EBP107752292926-10-2017160Credit390.44Billing InvoiceBill Date: 28-Oct-2017 Invoice no:
>>>>
>>>>05IHR1070292057929-10-2017392.36Debit272.44CreditCredit for Event / download Charge15-11-
>>>>
>>>>2017118Credit248.84CreditCredit for Usage Charge15-11-201723.6Credit-11.16PaymentRef Num: EBP –
>>>>
>>>>EBP111630421924-11-2017260Credit288.56Billing InvoiceBill Date: 28-Nov-2017 Invoice no:
>>>>
>>>>05IHR1170370838228-11-2017299.72Debit253.16CreditCredit for Event / download Charge at Invoice
>>>>
>>>>level28-12-201735.4Credit223.66CreditCredit for Event / download Charge at Invoice level28-12-
>>>>
>>>>201729.5Credit-2.34PaymentRef Num: EBP – EBP116157323328-12-2017226Credit297.38Billing
>>>>
>>>InvoiceBill
>>>>
>>>>Date: 28-Dec-2017 Invoice no: 05IHR1270446189128-12-2017299.72DebitThe service request number
>>for
>>>>
>>>>your reference is 489427802.In case you need further assistance, please do call or email us.
>>>>
>>>>We’ll do our best to help you.Thank you,Kirti Panchal Nodal OfficeVodafone DelhiContact
>>>>
>>>>numbers:For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-98110 98110
>>>>
>>>>(standard calling charges applicable)For complaints/requests: 198 (toll free)Nodal office: 011-
>>>>
>>>>71032210 Available between 9:30 a.m. to 6 p.m.(Monday to Friday)Fax: 01126940154E-mail:
>>>>
>>>>nodal.delhi@vodafone.comWebsite: www.vodafone.inPower to you! For easy access to an array of
>>>>
>>>>services you can Dial *111# from your phone and access our phone based menu For information
>>>>
>>>>regarding your bill, account balance, data plan details/usage and more. Now experience our newly
>>>>
>>>>launched My Vodafone App
>>>>
>>>>>>>>>>>>>>>>>>>>On 4/24/2018 11:16 PM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>nodal.delhi@vodafone.com; ; ?CC: ; Subject: Re: complaint agaist Mr Arjun Singh ( floor manager
>>)
>>>>
>>>>9811208960;LAXMI
>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>PLEASE UNDERSTAND 2 QUESTIONS CLEARLY :
>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>1. WHY MISS CALL ALERT SERVICES WERE DEACTIVATED FROM MY ACCOUNT WITHOUT MY
>>>>
>>>>AUTHORIZATION aNSWER THIS
>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>2. IF YOU CAN NOPPT PROVIDE THE CALL RECORDING CAN YOU LISTEN TO THE CALL DATED
>>>>
>>>>22/04/2018SO THAT YOU KNOW WHAT I WANT
>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>IF I DO NO HEAR ANY SATISFARTORY REPLY I WIL TAKE THIS FURTHER EVEN IF I HAVE TO
>>>>
>>>>SPEND THOUSANDS OF RUPEES INCLUDING APPALTE AUTHORITY AND MEDIA IF NEED BE
>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>I HOPE YOU UNDERSTAND THE GRAVITY OF THE SITUATION
>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>CALL ME ON 26/04/2018 OR GIVE YOUR NUMBER
>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>On Tue, 24 Apr 2018 10:59:31 +0530 wrote
>>>>
>>>>>>>>>>>>>>>>>>>>> Hello Mr. Ashraf, Thank you for contacting us. My name is Laxmi and I will be
>>>>
>>>>assisting you today regarding your complaint against executive on your number 9811208960.We
>>>>
>>>>sincerely regret for the inconvenience caused to you.We tried to contact with you on your
>>>>
>>>Vodafone
>>>>
>>>>mobile number 9811208960 as well as on your alternate number 9999216028, but unable to do so as
>>>>
>>>>your mobile number was ringing.Further, as per the feedback received from our Vodafone
>>>>
>>>specialized
>>>>
>>>>care team, I regret to inform you that as per process we are unable to provide any call
>>recording
>>>>
>>>>due to some security reason.The service request number is 1068501642.In case you need further
>>>>
>>>>assistance, please do call or e-mail us. We will do our best to help you.Thank you,Laxmi
>>>>
>>>>SaklaniNodal OfficeVodafone DelhiContact numbers:For any queries call 199 (chargeable for agent
>>>>
>>>>access @ 50p/3min) or +91-98110 98110 (standard calling charges applicable)For
>>>>
>>>>complaints/requests: 198 (toll free)Nodal office: 011-71032210 Available between 9:30 a.m. to 6
>>>>
>>>>p.m. (Monday to Friday)Fax: 912224963645E-mail: nodal.delhi@vodafone.comWebsite:
>>>>
>>>>www.vodafone.in”Make the Most of now with Data Strong Network”
>>>>
>>>>>>>>>>>>>>>>>>>>>On 4/23/2018 1:32 AM; From: naeemashraf2007@rediffmail.com; To:
>>>>
>>>>CORPORATECARE.DEL@VODAFONE.COM; ; ?CC: nodal.delhi@vodafone.com; vodafonecare.del@vodafone.com;
>>;
>>>>
>>>>Subject: complaint agaist Mr Arjun Singh ( floor manager ) 9811208960;Dear Madam /Sir
>>>>
>>>>>>>>>>>>>>>>>>>>>
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>>>>>>>>>>>>>>>>>>>>>I addition to my last email it is stated that I need call recordings dated
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>>>>28/12/2018 , 22/04/2018 and 24/02/2018 for number 9811208960 ( by mistake I wrote 20/12/2018 in
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>>>my
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>>>>last email apologies from my end )
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>>>>>>>>>>>>>>>>>>>>>
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>>>>>>>>>>>>>>>>>>>>>Regards
>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>
>>>>>>>>>>>>>>>>>>>>>Naeem Ashraf
>>>>
>>>>>>>>>>>>>>>>>>>>>
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>>>>>>>>>>>>>>>>>>>>>9811208960
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