| Name of Complainant | |
| Date of Complaint | January 18, 2026 |
| Name(s) of companies complained against | Zepto |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to formally complain and escalate my experience with Order #SNKKVNZBG04227 (placed at 11:44 AM, delivered at 1:06 PM).
Despite waiting for over an hour beyond the promised time, the delivery agent remained stationary on the map for a prolonged period with no prior notice. Calls to the delivery agent went unanswered, and when contact was finally made, the agent was verbally irritated and unprofessional, stating personal issues instead of providing a clear delivery update.
Repeated attempts to get assistance through your in-app help desk were unsuccessful. I was passed between multiple agents who provided scripted responses such as “order is prioritized” and “dispatched,” without any real update or accountability. At no point was a clear reason for the delay communicated.
Most concerning was that the only resolution repeatedly offered was order cancellation, suggested without my consent, seemingly to close the conversation rather than resolve the issue. This approach is unacceptable and reflects poorly on Zepto’s customer support standards.
I request:
A formal explanation for the delay and agent behavior
Assurance that such conduct will be addressed internally
Appropriate compensation or service credit for the inconvenience caused.I expect a clear response rather than generic apologies. All relevant screenshots and timestamps are attached.
