Unable to return delivered Meesho product – status shows cancelled

Name of Complainant Ameer hamza
Date of ComplaintOctober 21, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Ameer hamza:

I ordered a product from Meesho and received it after making full payment. However, when I tried to return the product due to size issues, the app showed the order status as “Cancelled,” even though I had already received the item.

Because of this incorrect status, I am unable to initiate a return. I raised a complaint through the Help Centre (Issue ID: MST:9478075060, Sub-order ID: 199905602380733952_1) and submitted all required documents, including the refund code RMBD0288677082. Despite multiple follow-ups, I have not received any response or resolution from Meesho Support.

I am attaching screenshots of my communication and I request immediate action and refund of the amount paid.

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