| Name of Complainant | |
| Date of Complaint | July 2, 2020 |
| Name(s) of companies complained against | Brand factory online |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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First they disabled the Returns & Exchange option on their app and website immediately when the nationwide lockdown was imposed.
After a long struggle, When I contacted the customer care team, the response was, “Be assured mam. Once the lockdown is lifted we will certainly help you with this. Call us to place a return request and we will do it for you.” I spoke to 3 customer care executives to confirm this and each one of them gave me the same commitment.
The lockdown is lifted, I call them to place the return request and the response is, “Sorry we can’t help you. Please send a mail regarding this and a different team will look into it.”
I send emails…No response!
I call again. Finally, they register my request and ask me to wait for 4-5 days.
I wait. No response. I call again. A new request is again registered and they ask me to wait for 4-5 days.
I wait. No response…
And it goes on and on…
And this is still unresolved till date.…
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