Totally useless service provided in Rs 2500/- for 7 days at Thailand with no attention on complaint but only lip service.

Name of Complainant rakesh kumar
Date of ComplaintDecember 17, 2018
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by rakesh kumar:

Dear Sir

I was on Thailand trip from 20/10/18 to 26/10/2018 . i activated the international roaming. But your service worked extremely poor. Hardly signals were available in 20% area only and I had to take a local connection.
Request not to charge at roaming rate.
Also your services are very bad at BHEL Hyderabad. Your customer care suggested to manually select idea but still no signals in guesthouse BHEL RCPuram Hyderabad or even in administrative building of BHEL
Please improvise else I wish to migrate.
Chokhani R K
GM BHEL

 

Dear Sir/Madam,

 

Thank you for contacting us. My name is Sangeetha and I will be assisting you today.

 

I would like to inform you that, I have forwarded your request to the respective team and you will be receiving a response within 24 hours.

 

For future correspondence, I would request you to kindly direct your queries tovodafonecare.upw@vodafoneidea.com to help us ensure faster resolution.

 

Please find your interaction number 1086526321.

 

Happy to help,

 

Sangeetha L

Vodafone care

Contact numbers:

For any queries call 199 (chargeable for agent access @ 50paise/3minutes)

+91-9885098850 (standard calling charges applicable)

For any complaints call 198 toll free helpline.

Fax number: +91- 40 27764700

E-mail: vodafonecare.ap@vodafoneidea.com 

Website: www.vodafone.in 

APP: www.vodafone.in/ch2

 

 

 

On 11/18/2018 1:30 AM; From: rakesh.chokhani@gmail.com; To: Vodafonecare.Ap@vodafoneidea.com; ; ?CC: chokhani@bhel.in; ; Subject: Complaint of extremely bad service at Thailand;

Show quoted text
Dear Sir/Madam

This is unfortunate that u send only predrafted mails in response to complaints.in fact in Vodafone there is no concept of customercare.
Just listen status of your customer care numbers…I dialed 9885098850 to be told that it is individual helpline but with no help and just to tell that u dial 55666.when I dialed 55666 it is invalid.
Only time I get a call from your side when I request for porting out.
My complaint of bad service at Thailand fell on deaf ears so tomorrow I will Port out to Airtel after 25 years of subscription.
Vodafone have decided to close it’s shop I think.
Regards

Image Uploaded by rakesh kumar:

Totally useless service provided in Rs 2500/- for 7 days at Thailand with no attention on complaint but only lip service.

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