Name of Complainant	SAHIL MEHTA
Date of Complaint	August 16, 2018
Name(s) of companies complained against	PayTM, PayTM Complaints
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

SIR I HAVE TRANSFERED AMOUNT OF RS. 3000 TO A CUSTOMER BANK ACCOUNT AND THEIR ARE TWO REQUIREMENTS OF BENEFICERY ACCOUNT NUMBER AND IFSC CODE.

I HAVE ENTERED BENEFICERY NAME AND ACCOUNT NUMBER BUT THEIR IS A MISTAKE IN ENTERING IFSC CODE OF BENEFICERY ACCOUNT.

I HAVE ENTERED CORRECT ACCOUNT NUMBER BUT THEIR IS WRONG IFSC CODE ENTERED BY MISTAKE.SO IF THEIR IS ANY MISTAKE IN IFSC CODE THEN AMOUNT WOULD NOT BE ABLE TO TRANSFER IN THE GIVEN ACCOUNT NUMBER.BUT THE AMOUNT WOULD BE DEBITED FROM MY PAYTM WALLET AND NOT BE CREDITED IN THE GIVEN ACCOUNT NUMBER ALSO. THEN WHERE IS THE AMOUNT GONE??

AND I ASK TO THE  CUSTOMER CARE OF PAYTM CARE ALSO ABOUT 30 TIMES THEN THE ALL EXECUTIVES ARE UNABLE TO HELP ME IN THIS MATTER.

AND ONE EXECUTIVE ASKING ME TO SEND THE PASSBOOK COPY OF THAT ACCOUNT IN WHICH I WANT REFUND AND ONE EXECUTIVE ASKING ME TO SEND THE PASSBOOK COPY OF THE CUSTOMER BANK COPY.THE ALL EXECUTIVES ARE NOT ABLE TO HELP ME IN THIS MATTER.AND THERE IS NO ANY SOLUTION FROM 17 DAYS.

AND I CAN PROVIDE ALL MY DETAILS THAT ARE REQUIRED FOR THIS CASE.I ALSO PROVIDE HIM THE REVERSAL FORM WITH DOCUMENTS AADHAR CARD,PAN CARD AND ACCOUNT HOLDER SIGN BUT NOW THEY DEMAND FOR THE FIRST PAGE OF PASSBOOK OF CUSTOMER IN WHICH I WANT TO TRANSFER THE AMOUNT.

AND THE ACCOUNT IN WHICH I WANT TO TRANSFER THE AMOUNT IS MY CUSTOMER’S ACCOUNT AND HE COMES ONLY FOR 5 MINUTES AND HE IS FROM OTHER STATE THEN HOW CAN I PROVIDE THEM HIS BANK COPY DETAILS.

THEN PAYTM EXECUTIVES TOLD ME THAT THEY ARE UNABLE TO REFUND MY AMOUNT.

Image Uploaded by SAHIL MEHTA: