| Name of Complainant | |
| Date of Complaint | November 13, 2023 |
| Name(s) of companies complained against | Neugo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a bus ticket 8 days ago and, based on the cancellation policy, I could cancel the ticket up to 12 hours before the departure time. I tried to cancel the ticket one day before the departure, but I did not receive any response, and my ticket was not canceled. I reached out to the support team via email and phone, but nobody responded.
Image Uploaded by Abhishek Gautam:
Mr. Gautam, We apologize for any inconvenience caused and kindly request your PNR number and registered contact number to assist you further.