Name of Complainant	Seema rani
Date of Complaint	May 20, 2023
Name(s) of companies complained against	zomato
Category of complaint	Hotels & Restaurants
Permanent link of complaint	Right click to copy link
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I had ordered pizza from Lapino’z pizza by Zomato
I had talked to delivery partner and he said that the restaurant had not handed him the package and he is waiting there but when I talked to restaurant and the they said that we had handed him the food 51 minutes ago and when I saw in the map it is shown that delivery partner is on the way and he is standing at a point.

The food was 1 hour 15 minutes late the food is cold and the base of pizza is hard.

I had ordered it for my for my relative for the first time and they were old and they were very disappointed with the order.

And there is no fault of restaurant. Why the delivery partner was lying.

I am trying to get refund from 3 hours but team doesn’t resolved my problem.

At 9:30 pm Zomato support executive had told me that there will be a call arranged for you within one hour but I didn’t get a call. I have talked to at least 10 Zomato support executive members by chat but they are unable to resolve my problem.

And in last when I try to chat then it says, “Please write to us at order@zomato.com along with the relevant order ID. We will look into it and get back within 24-48 hours”

And I had talked to – Sahil, Rupesh, Supriya, Aman, Pallavi, And one more Aman, Varsha, Priyanka, Kartik, Tej.

And the last two executive they had told me that there will be a call arranged for you and they will call you within 2 to 3 hours at 10:38 pm.

And In last I want full refund for my order as a compensation.

Please respond as soon as possible.

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