Hello,

My name is Sourish Subhashchandra Bose. I took your connection in December 2019 and did my first recharge on 30th December 2019.

My society has raised a complaint against me for placing the dish tv on the asbestos of our society’s terrace and while placing that dish there is some damage done to it and they are asking me for damage control.

When I spoke to your customer care they patched me through to a person who was the manager, I suppose. He was adamant that while fitting whatever hardware was used it was bought on technician’s personal expense which the company does not cover and your customer says the opposite, your customer care says that each and everything is settled through the account….whom should I believe?

There is a clear communication error between you and your team, why should I suffer for that?? Who is going to pay for the damage done? Because your technician was not ready to fix the dish anywhere else except that roof (asbestos), he just kept on saying that “Sir, you will not get signal” did he try getting any? No!! Did he use any signal testing device?? No!! Then how come he is so sure that there will be no signal.

During the conference call, your technician admitted that the place I spotted is a risky place to place, risky for him to work, FYI, THERE ARE 5 MORE DISH TVs WHICH ARE PLACED ON THAT RISKY PLACE YOUR STUPID TECHNICIAN IS TALKING ABOUT AND ONE OF THEM IS TATASKY. What nonsense is this?! Just because of his incapability, he fixed the dish on the roof and damaged it.

There are few points which I want to put forward in front of you and SHOULD BE REGARDED AS MY FORMAL COMPLAINT.

1) When I connected to your customer service, they did their sales pitch but they didn’t explain me the terms and conditions or the policy before registering any type of connection, WHICH SHOULD HAVE BEEN DONE IDEALLY, BECAUSE IT IS YOUR DUTY TO MENTION EACH AND EVERY CRUCIAL POINT BEFORE SUBSCRIBING INTO ANY SERVICE.

2) While our very first fitting, the technician placed the dish tv on the roof of our society’s terrace, I wasn’t there on the very first fitting and that time. Logically and ideally, it should have been like before setting up any connection, the signal should be tested, there must be a signal testing machine which your company must have provided to every technician before fixing the dish, but NOTHING AS SUCH HAPPENED.

THESE TECHNICIANS JUST WORK ON THEIR OWN BY SAYING, “Sir, you will not receive any signal here or there” and they place it anywhere where they think the signal will be balanced.

2.1) FIRST OF ALL, before any connection this so called signal testing should have been done from your side, once everything is fine only then you should have processed further for a new connection. It doesn’t make any sense that customer should buy your service first and then searching for signals, and what if there is no place from where that customer will get any signal, his purchased is nothing but a waste; and in such cases you should have the honesty and loyalty to refund all the money because it’s not that customer’s fault that your technician was not capable of finding any signal strength.

3) Your field technicians must have a testing device with them and it should be used to test the signal strength before placing or fixing the dish, but your TECHNICIAN JUST WORKS ON THEIR EYES. DOES THEIR EYES SEE THROUGH OUR ATMOSPHERE AND TILL THE SATELLITE ??? I think not, for this reason aloan don’t you think that your technician should do a signal test first before fitting the dish? Once they fix it and search for signal and when nothing found then they place that dish somewhere else and then they charge separately and again you guys charge the customer for “Relocation” this is an extremely unethical way of doing business, no wonder you didn’t layoff in such a crisis and pandemic situation BECAUSE THIS IS HOW YOU EARN, BY CHEATING YOUR CUSTOMER/S.

4) Your staff doesn’t have any sort of coordination between them.On asking one same question to everyone, everybody has their own answers, with their own fucking definition. Not one person has given one same reply on the same question, the question didn’t change but the answer/s did. Whom to trust?