Zepto

Zepto glitch and caused me loss

Name of Complainant Anand Nadar
Date of ComplaintFebruary 19, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I order A product and received B product. I opted for return on Zepto App. Zepto sent a guy to Pick up the return delivery. The guy came and I gave him the product. And he scanned in the front of me and told me that the return is done and that I can check […]

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zepto account on hold while my wallet had balance & zepto pass

Name of Complainant Neha
Date of ComplaintFebruary 19, 2025
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link

i purchased zepto pass & loaded my zepto wallet with some amount & from next day the accout has been kept on hold. i have been reaching out to customer care since 1 month still there is no resolution on same. zepto account on hold while my wallet had balance & zepto pass was last […]

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Money debited But order not delivered

Name of Complainant Ramkaran
Date of ComplaintFebruary 12, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I order from zepto and paid online by upi but for some reason when order arrived no one there for receiving the order. But delivery person marked as delivered and now customer support not responding for refund . Money debited But order not delivered was last modified: February 12th, 2025 by Consumer Court

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Delivered cauliflower which is rotten and had black fungus on it

Name of Complainant Kalyan Kumar Konduru
Date of ComplaintFebruary 11, 2025
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Hi , I have order cauliflower from Zepto, I received expired cauliflower with black fungus. When reached out to customer support they said they can’t give any resolution and they will inform quality check team to be alert. I have not received any refund or replacement. Delivered cauliflower which is rotten and had black fungus […]

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Zepto cancelled the order but money not refunded

Name of Complainant Priya Khaitan
Date of ComplaintDecember 25, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I placed the order on zepto on 24/12/2024. The money is deducted but the order shows cancelled and I did not get the amount back. Zepto cancelled the order but money not refunded was last modified: February 11th, 2025 by Consumer Court

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Money GOT DEBIT BUT SERVICES NOT RECEIVED CUSTOMER CARE NOT RESPONDING

Name of Complainant dimmiti hanuman
Date of ComplaintDecember 25, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

HI on the 24 Dec 2024 at 8:08 pm, I ordered food items in Zepto worth RS 113 I used a gift card and UPI to complete the transaction but amount and gift card has been used but the order hadn’t been confirmed I have tried many times to contact customer support through calls but […]

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Zepto – Faulty Product Delivered and Poor Customer Support

Name of Complainant Sanjana
Date of ComplaintDecember 18, 2024
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link

I ordered the Boat Rockerz 425 – Fiery Red headphones through Zepto, which were delivered to my friend’s address as I was traveling. Upon receiving the product, I discovered it does not charge and is completely faulty. I immediately reported the issue to Zepto. Despite multiple communications via email and phone calls, Zepto’s response has […]

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