Zepto

Faulty product with open box

Posted on by Consumer Court
Name of Complainant Ojas Dave
Date of ComplaintMarch 30, 2025
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link

I ordered a projector from Zepto which looked tempered when I opened the box.. the quality is very poor and I immediately requested a return and Zepto customer service denied my requested again and again.. they are selling fraudulent item and stealing my money 12000 is not a joke.. really need help to sort this […]

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Zepto glitch and caused me loss

Posted on by Consumer Court
Name of Complainant Anand Nadar
Date of ComplaintFebruary 19, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I order A product and received B product. I opted for return on Zepto App. Zepto sent a guy to Pick up the return delivery. The guy came and I gave him the product. And he scanned in the front of me and told me that the return is done and that I can check […]

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zepto account on hold while my wallet had balance & zepto pass

Posted on by Consumer Court
Name of Complainant Neha
Date of ComplaintFebruary 19, 2025
Name(s) of companies complained against
Category of complaint Utilities
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i purchased zepto pass & loaded my zepto wallet with some amount & from next day the accout has been kept on hold. i have been reaching out to customer care since 1 month still there is no resolution on same. zepto account on hold while my wallet had balance & zepto pass was last […]

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Money debited But order not delivered

Posted on by Consumer Court
Name of Complainant Ramkaran
Date of ComplaintFebruary 12, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I order from zepto and paid online by upi but for some reason when order arrived no one there for receiving the order. But delivery person marked as delivered and now customer support not responding for refund . Money debited But order not delivered was last modified: February 12th, 2025 by Consumer Court

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Delivered cauliflower which is rotten and had black fungus on it

Posted on by Consumer Court
Name of Complainant Kalyan Kumar Konduru
Date of ComplaintFebruary 11, 2025
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Hi , I have order cauliflower from Zepto, I received expired cauliflower with black fungus. When reached out to customer support they said they can’t give any resolution and they will inform quality check team to be alert. I have not received any refund or replacement. Delivered cauliflower which is rotten and had black fungus […]

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Zepto cancelled the order but money not refunded

Posted on by Consumer Court
Name of Complainant Priya Khaitan
Date of ComplaintDecember 25, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I placed the order on zepto on 24/12/2024. The money is deducted but the order shows cancelled and I did not get the amount back. Zepto cancelled the order but money not refunded was last modified: February 11th, 2025 by Consumer Court

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Money GOT DEBIT BUT SERVICES NOT RECEIVED CUSTOMER CARE NOT RESPONDING

Posted on by Consumer Court
Name of Complainant dimmiti hanuman
Date of ComplaintDecember 25, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

HI on the 24 Dec 2024 at 8:08 pm, I ordered food items in Zepto worth RS 113 I used a gift card and UPI to complete the transaction but amount and gift card has been used but the order hadn’t been confirmed I have tried many times to contact customer support through calls but […]

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