| Name of Complainant | Naveen |
| Date of Complaint | February 4, 2024 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
Hi i have purchased two product on 8 dec from store when purchased one of item where without tag and one article was designed like that it is torn from bottom when i went for return zara before 30 days store deny to return it .they said they can’t return without tag but as per […]
Read More...| Name of Complainant | Vaishali yadav |
| Date of Complaint | January 19, 2024 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
I ordered an accessory from zara on 21st December 2023 . The return and exchange policy of the same article clearly stated that it can be both returned and exchanged within a period of 30 days from the date of purchase. When I tried to return the article , the article was not eligible for […]
Read More...| Name of Complainant | Naveen |
| Date of Complaint | December 14, 2023 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
Hi i have purchased two product on 8 dec from store when purchased one of item where without tag and one article was designed like that it is torn from bottom when i went for return zara store deny to return it . Went to Pacific Mall they also deny saying more than 30 days […]
Read More...| Name of Complainant | Shefali |
| Date of Complaint | November 13, 2023 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
Zara, in India, has been delivering the products way too late than their estimated delivery time. When contacted the customer care each time there’s a different excuse for every delivery. Delivery fraud and issue. Lie by customer care was last modified: November 13th, 2023 by Consumer Court
Read More...| Name of Complainant | Ashmit Chakravarty |
| Date of Complaint | October 28, 2023 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
Order placed in Zara on 08th Oct, 2023 for Rs.5,580 but order automatically cancelled in Zara website. Payment mode is GPay. Refund has not been processed after 3 weeks. Zara initially promised amount to be credited within 14days. Then took an additional ETA of 2days and then an additional ETA of 1day. But amount is […]
Read More...| Name of Complainant | Anoushka Sharma |
| Date of Complaint | October 8, 2023 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
Order no 52966444849 I had ordered 7 items. And had requested a return as these item sizes were ordered wrong. After proper return procedure attaching the images of return pickup and then when the pickup guy had come. Properly checking of items were done. The tags and items were thoroughly checked and then picked up. […]
Read More...| Name of Complainant | Shaquelle |
| Date of Complaint | October 3, 2023 |
| Name(s) of companies complained against | Zara |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
I have visited the stratford zara store and paid for items only to find no receipt was given, when I asked the sales associate to help me. There was no receipt given and my transaction has been approved as the money left the account and I received the notification. Paid for items that was approved […]
Read More...| Name of Complainant | Bhavi Nandu |
| Date of Complaint | September 20, 2023 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
I processed a return & refund on the Zara app on June 19, 2023 of an order worth INR 10,370. Since that day, I have called their customer care number 20+ times, chat with them many times, sent DMs on Instagram & Twitter to ask for my money back. Every single time, a clueless representative […]
Read More...| Name of Complainant | Gurpreet Singh |
| Date of Complaint | July 28, 2023 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
Just to let you know the query For the order no ( 53331008362) there were 5 items which I returned via your courier partner (Delhivery) now as soon as all 5 items were picked up i immediately got a auto message from (Delhivery) that the items has been picked up. I am attaching the proof […]
Read More...| Name of Complainant | Shalu singh |
| Date of Complaint | May 24, 2023 |
| Name(s) of companies complained against | Zara |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
53267276748 order number….zara first hire courier partner who stole product when i complain they refused to help ,obviously i have to take local police help .. After receiving my product with so much difficulties with help of police and obviously with no help from zara …i returned it immediately and it pickup on 17th ..i […]
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