Zara

E-commerce: Refund denied on fully returned items despite courier verification.

Posted on by Consumer Court
Name of Complainant Ruchi
Date of ComplaintJanuary 13, 2026
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

First, Zara delivered a cancelled parcel to me. After multiple proofs that I shared with them that I received a cancelled order, and showing them all the articles that I received, they arranged a pick up of all the products. Zara India is now lying to me saying that I did not return all 4 […]

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Not issuing refund

Posted on by Consumer Court
Name of Complainant Naveen
Date of ComplaintFebruary 4, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Hi i have purchased two product on 8 dec from store when purchased one of item where without tag and one article was designed like that it is torn from bottom when i went for return zara before 30 days store deny to return it .they said they can’t return without tag but as per […]

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Zara is not returning an item

Posted on by Consumer Court
Name of Complainant Vaishali yadav
Date of ComplaintJanuary 19, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered an accessory from zara on 21st December 2023 . The return and exchange policy of the same article clearly stated that it can be both returned and exchanged within a period of 30 days from the date of purchase. When I tried to return the article , the article was not eligible for […]

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Didn’t returning my product

Posted on by Consumer Court
Name of Complainant Naveen
Date of ComplaintDecember 14, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Hi i have purchased two product on 8 dec from store when purchased one of item where without tag and one article was designed like that it is torn from bottom when i went for return zara store deny to return it . Went to Pacific Mall they also deny saying more than 30 days […]

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Delivery fraud and issue. Lie by customer care

Posted on by Consumer Court
Name of Complainant Shefali
Date of ComplaintNovember 13, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Zara, in India, has been delivering the products way too late than their estimated delivery time. When contacted the customer care each time there’s a different excuse for every delivery. Delivery fraud and issue. Lie by customer care was last modified: November 13th, 2023 by Consumer Court

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Money deducted for a cancelled order and refund not processed

Posted on by Consumer Court
Name of Complainant Ashmit Chakravarty
Date of ComplaintOctober 28, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Order placed in Zara on 08th Oct, 2023 for Rs.5,580 but order automatically cancelled in Zara website. Payment mode is GPay. Refund has not been processed after 3 weeks. Zara initially promised amount to be credited within 14days. Then took an additional ETA of 2days and then an additional ETA of 1day. But amount is […]

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Zara Denying Refund

Posted on by Consumer Court
Name of Complainant Anoushka Sharma
Date of ComplaintOctober 8, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Order no 52966444849 I had ordered 7 items. And had requested a return as these item sizes were ordered wrong. After proper return procedure attaching the images of return pickup and then when the pickup guy had come. Properly checking of items were done. The tags and items were thoroughly checked and then picked up. […]

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Paid for items that was approved by bank and zara left with no items

Posted on by Consumer Court
Name of Complainant Shaquelle
Date of ComplaintOctober 3, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I have visited the stratford zara store and paid for items only to find no receipt was given, when I asked the sales associate to help me. There was no receipt given and my transaction has been approved as the money left the account and I received the notification. Paid for items that was approved […]

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Zara has not processed my refund of INR 10,370 since end of May 2023.

Posted on by Consumer Court
Name of Complainant Bhavi Nandu
Date of ComplaintSeptember 20, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I processed a return & refund on the Zara app on June 19, 2023 of an order worth INR 10,370. Since that day, I have called their customer care number 20+ times, chat with them many times, sent DMs on Instagram & Twitter to ask for my money back. Every single time, a clueless representative […]

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ZARA not refunding for multiple orders which has been picked up

Posted on by Consumer Court
Name of Complainant Gurpreet Singh
Date of ComplaintJuly 28, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Just to let you know the query For the order no ( 53331008362) there were 5 items which I returned via your courier partner (Delhivery) now as soon as all 5 items were picked up i immediately got a auto message from (Delhivery) that the items has been picked up. I am attaching the proof […]

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