Pepperfry

Faulty product and bad service

Posted on by Consumer Court
Name of Complainant Jose Jacob
Date of ComplaintNovember 13, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Had bought the mattress from Pepperfry, it started inflating at various places. The product is under warranty period. I wrote the mail to them, initially, they responded by saying that they will look into the matter but after that, it was complete silence. I have mailed them four times till now but no response. Faulty […]

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Incomplete product

Posted on by Consumer Court
Name of Complainant Pallavi kumar
Date of ComplaintSeptember 19, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I had ordered a gold metal chandelier of fos lighting brand from pepperfry. I had ordered on the 3rd of Sept and received the product on the 9 of Sept.But I had received only part of the order according to picture and description of the product.When I raised a complaint against the same in customer […]

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Sofa with poor quality delivered by Pepperfry

Posted on by Consumer Court
Name of Complainant Veena Nayak
Date of ComplaintMay 13, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Hello Team, This is a complaint on Pepperfry with respect to Order Number: 306620968, which includes a Sofa Set (3+1+1), the item name is Ohio Seater Sofa in Beige Colour by ARRA. The product was purchased during Nov-2020 and unpacked during Jan-2021. According to Pepperfry, this is a teak wood sofa and we were charged […]

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Kaito King Size Bed with Storage in Wenge Finish – Mintwud by Pepperfry

Posted on by Consumer Court
Name of Complainant Sreekanth Sharma
Date of ComplaintApril 25, 2021
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

Dear Team, we are not at all satisfied and highly disappointed with the Quality of the product.so please suggest any alternative way to come out of this situation.even we are ready to pay the return charges for this product.  please let me the status as soon as possible.Hoping that you have understood my situation. we […]

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Pepperfry delivered a defective product and refusing to provide refund or replacement for the product

Posted on by Consumer Court
Name of Complainant Dedeepya
Date of ComplaintApril 11, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I have ordered a coffee table from pepperfry (order ID 30306961107). It’s been a month and now the product is delivering cracks from multiple places. Pepperfry is refusing to provide a permanent fix for the problem or provide refund or replacement for the product. They are clearly cheating customers with sub standard products. Need action […]

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Elton blue arm chair

Posted on by Consumer Court
Name of Complainant Mangesh
Date of ComplaintApril 3, 2021
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

So I have purchased from Pepperfry app on 19thMar 21 Wall art by crafter worth Rs. 5747 –  Hand printed floor lamp with gold base amount of Rs 14862 and Elton blue arm chair worth of Rs.27499 – Total value of Rs.48108 from pepperfry and what I received – I complained saying the Elton blue […]

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Pepperfry refused to take return for the different item delivered

Posted on by Consumer Court
Name of Complainant Joginder Sangwan
Date of ComplaintMarch 1, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered a few curtains worth 5k from Pepperfry website on 10th Feb 2021. But the product items received were completely different from  the items displayed on the website. But despite making several requests my return request has not been approved. Also, to my dismay, the rudeness of the customer executives at Pepperfry and the […]

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False advertising and an absolute unprofessional customer support team

Posted on by Consumer Court
Name of Complainant N
Date of ComplaintJanuary 16, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

So I have purchased a purple satin cushion pad worth 949 on pepper fry and what I received is this garbage. I complained saying since this product does not look anything like what they claim it on their website I need to be able to return the product. Their case managers don’t even bother calling […]

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Pepperfry Fradulent Scheme

Posted on by Consumer Court
Name of Complainant Meera
Date of ComplaintDecember 6, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I purchased a product ” Loius hutch solid wood cabinet” as a gift for my friends house warming through pepperfry on Aug 8 2020. The product was supposed to be delivered around Aug 20. I got a call from warehouse stating that product is ready to be delivered. I gave the person my address. After […]

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No response for under warranty damaged bed

Posted on by Consumer Court
Name of Complainant Pankaj kumar
Date of ComplaintOctober 25, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I bought a okianwa queen size without storage bed from pepperfry. Com which was delivered on 24 June 2020 with order id 306307631  with 12 months warranty but the bed’s legs got broken n ply got bent only about 3 months got bent from middle, tried contacting peeperfry through all possible many means including Twitter […]

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