Pepperfry

Pathetic customer service and return policy

Posted on by Consumer Court
Name of Complainant BHAWNA SHARMA
Date of ComplaintFebruary 2, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

ORDER NUMBER-308698105/308698031 Since I have faced this problem i want to make everyone aware of the fact that pepperfry want their customers to totally rely on the picture of the website and buy the product because once you receive the product and it will not fulfill your expectation there is no chance they will entertain […]

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Not mentioning proper information

Posted on by Consumer Court
Name of Complainant Nilima Dubey
Date of ComplaintDecember 23, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

We ordered a TV unit on pepperfry and there it was not mentioned it’s wall mounted one. We did our research according to website information, where wall mounted ones were having pictures of them on wall but the one we ordered was not like that so we ordered and bought. Now the assembly people say […]

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Damaged Mirror -Neither the product is being picked up nor initiating refund

Posted on by Consumer Court
Name of Complainant Payel Ghose
Date of ComplaintSeptember 17, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Ordered Mirror on 30th Aug with delivery date on 7th Sept. No update on order and after multiple follow up to receive it on 13th Sept only to get a completely broken mirror. I immediately placed a return request and then been 4-5 days already no update. Multiple complaints nothing. I mentioned I have a […]

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Pepperfry not refunding money and no service has been provided

Posted on by Consumer Court
Name of Complainant SREEDIPTA DE
Date of ComplaintAugust 31, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I ordered a chandelier from pepperfry , I canceled it later on after cancelation charges were deducted the rest of the amount was supposed to be refunded to me but till date my refund is not initiated. They replied that it will be initiated within 10 days it’s been more than 10 days . Pepperfry […]

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Defective furniture

Posted on by Consumer Court
Name of Complainant Makarand
Date of ComplaintAugust 27, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I purchased “Kuruma 3 Door Wardrobe” from pepperfry within 6-7 months of purchase the wood in the product has started warping. Almost every part of the furniture has warped. The furniture also has caught unimaginable amount of mild that has made the product unusable. When I first raised a complaint with the company they refused […]

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Pepperfry not refunded amount

Posted on by Consumer Court
Name of Complainant suresh selvaraj
Date of ComplaintJuly 16, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I Had Purchased A Product Worth Around 22000 In Pepperfry And Cancelled As It Was Not Required. I Was Expecting Refund In Bank Account As Amazon Kind Of Ecommerce Send Refund To Bank Account. Pepperfry Had Put The Money In Pepperfry Wallet Which I Am Not Aware. I Made A Small Purchase To Check If […]

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Pepperfry not refunded amount

Posted on by Consumer Court
Name of Complainant Suresh
Date of ComplaintJuly 15, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I had purchased a product worth around 22000 in pepperfry and cancelled as it was not required. I was expecting refund in bank account as Amazon kind of ecommerce send refund to Bank account. Pepperfry had put the money in pepperfry wallet which i am not aware. I made a small purchase to check if […]

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Product quality

Posted on by Consumer Court
Name of Complainant PRAVEEN UPADHYAY
Date of ComplaintJune 27, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Have purchased one bed from Pepper fry, and within the 1 month from purchase side support wood got damaged and pepper fry sent the team for the repair, i have asked for the replacement in first go only, but company has assured me that such things will not happen. but 10 days back another side […]

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Wrong item ordered by the employee neither changing the item nor processing full refund

Posted on by Consumer Court
Name of Complainant Sreekanth Tanneru
Date of ComplaintJune 11, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have visited juhu pepperfry studio on 05.06.2022 for purchase of bed and sofa set(3+1+1) the executive there showed the products and explained the differences in their website and told that tomorrow offer is going to end and you will not get at this price and if you order from pepperfry studio you will get […]

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order delayed multiple times| no correct order status info provided

Posted on by Consumer Court
Name of Complainant Vikash Kumar
Date of ComplaintJune 8, 2022
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

I ordered a product from Pepperfry on 15th May 2022, by paying the full amount online. I got a delivery date and received messages that the product will reach me before 28th May 2022. I checked the Pepperfry links and app for tracking my order status which didn’t change in the app. I intimated to […]

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