Pepperfry

Sofa bought from Pepperfry

Posted on by Consumer Court
Name of Complainant Sourabh
Date of ComplaintMay 29, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I bought a sofa from Pepperfry Warranty was for 36 months & I was happy. After 1 year it got issues with cushion, arm rest despise not used frequently I complained, & Pepperfry carpenter came to check and said that it is a manufacturing defect Pepperfry team called me after 15 days to tell me […]

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The item delivered to me is of very low quality from the item image displayed on pepperfry website.

Posted on by Consumer Court
Name of Complainant Ronit Khandge
Date of ComplaintOctober 1, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

My Service Interaction Number was : WR-011023-0015. ITEM NAME: Triune Brass Metal and Glass Flush Mount Wall Light By Kapoor LampShades ORDER ID: 309261783 SKU: LL1982460-S-PM20949 The item delivered to me from pepperfry website was of very low quality from the item image displayed on their website so I wished to return it. Also while […]

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Did not deliver any product, but order status marked as delivered.

Posted on by Consumer Court
Name of Complainant Valli
Date of ComplaintSeptember 5, 2023
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

I recently ordered a product from Pepperfry which was not delivered to our address, but it has been updated as Delivered. It was supposed to have been delivered on 25th August 2023, but it did not arrive as expected and there was no message or email from the company giving an update as to why […]

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Pepperfry Big Fraud

Posted on by Consumer Court
Name of Complainant Ranga Reddy
Date of ComplaintAugust 21, 2023
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

I ordered two pillows from Pepperfry on 4th Aug 2023. When I received the package, it only contained one pillow. I contacted customer service and they asked for an unboxing video. I told them that I didn’t have an unboxing video, but I could send them a picture of the package, which only contained one […]

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No return policy if the product is kow quality

Posted on by Consumer Court
Name of Complainant Tejaswini
Date of ComplaintAugust 15, 2023
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link

I bought a office chair of 3566/- on 8th august got delivered on 10th August after I got my delivery it is to low quality and it was not comfortable I immediately raised the request for return but they are not accepting the return policy has the product is same they delivered they cant accept […]

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Refund against broken products

Posted on by Consumer Court
Name of Complainant Jivan
Date of ComplaintAugust 7, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

ORDER ID: 309117215 Hello, My Order Id. 309117215 Order delivered but in very very bad condition, most glass are cracked just like sand of glass. I want to return this full order & get a refund. This is First time that pepperfry packaging is too bad, just wrap bubble wrap paper otherwise I am a […]

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Pepperfry not providing the refund for cancelled prodcut

Posted on by Consumer Court
Name of Complainant Swati Kumaroi
Date of ComplaintAugust 2, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Ordered Nuevo Sheesham King Size bed from pepperfry.com on 15th June 2023. It was showing delivery on 14th July but was not delivered till 18th July. Frustrated with the delay I cancelled the order. Customer care said refund will be processed. Even after 2 weeks there is action taken for refund. Whenever I talk to […]

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3 seater manufacturing defect sofa

Posted on by Consumer Court
Name of Complainant Vicky
Date of ComplaintJuly 29, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Upon calling the customer care, your technician visited us and inspected the sofas. He confirmed that there is a manufacturing defects with several defects on the fabric. He mentioned that and immediately escalated the issue to his superiors on call and sent them all the necessary details online and mentioned that they would refund the […]

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Pepperfry fraud response leads to mental harassment

Posted on by Consumer Court
Name of Complainant Bharathi
Date of ComplaintJuly 23, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have ordered Shoe cabinet from Pepperfry and the product the wrongly assembled and one of the door is not correctly fitting. I have been following up with customer service and their case Manager, her name is Siddi, she is lying to me that carpenter is not available need to get update from him. I […]

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