Pepperfry not providing the refund for cancelled prodcut

Name of Complainant Swati Kumaroi
Date of ComplaintAugust 2, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Swati Kumaroi:

Ordered Nuevo Sheesham King Size bed from pepperfry.com on 15th June 2023. It was showing delivery on 14th July but was not delivered till 18th July. Frustrated with the delay I cancelled the order. Customer care said refund will be processed. Even after 2 weeks there is action taken for refund. Whenever I talk to customer care they say they are checking internally and need 48-72 hours.

Image Uploaded by Swati Kumaroi:

Pepperfry not providing the refund for cancelled prodcut

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