Paytm ONDC

Payment Deducted, No Order Confirmation

Name of Complainant Akshay Dani
Date of ComplaintJuly 11, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I am highly frustrated and disappointed as I ordered food through Paytm ONDC, but despite deducting the payment, I have not received any order confirmation or updates. This is completely unacceptable. I demand an immediate resolution and an explanation for this issue. Please provide an update on my order or refund the deducted amount promptly. […]

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Paytm ONDC order placed and confirmed, payment deducted but food not received

Name of Complainant Shubham Punetha
Date of ComplaintJuly 9, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have placed my order for the lapinoz pizza from ONDC Paytm platform, my order was confirmed and money was deducted but there is no response from the delivery team, no response from the customer support, and order is not delivered to me Paytm ONDC order placed and confirmed, payment deducted but food not received […]

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Refund not received

Name of Complainant Ashwini Mondkar
Date of ComplaintJuly 5, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I ordered food from cafe sifarish restaurant from paytm ondc on 14th June 2023. my order was not received and I didn’t got the refund yet. here are some details of my order : Order ID : PYTM9a554074-27f9-4d2c-95fb-0f89286437d0 Order ID : PYTM8392807d-c27d-4325-9f59-d9705786d3d6 please look into this as soon as possible Refund not received was last […]

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Order taken but food order not delivered

Name of Complainant Prakash
Date of ComplaintJuly 4, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

Dear Team, I ordered food on paytm ondc service. But food order not delivered by the Dunzo delivery agent. I raised complaint in paytm but nobody responded back and orders it is showing delivery successful. I don’t what is happening. Who is responsible for my money. I asked to cancel the order and refund in […]

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Order not delivered

Name of Complainant V
Date of ComplaintJune 29, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I had placed an order worth on the Paytm ONDC food app and did not receive the order. The restaurant (Sri Mahalakshmi Sweets, Vijayanagar, Bangalore) says that the order was picked up but the delivery person initially told me the order was cancelled when it was already showing as delivered. He called again and told […]

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Order was never delivered

Name of Complainant Aoshit
Date of ComplaintJune 21, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Ordered food from ONDC and paid the amount in full but the food was never delivered. Tried calling the resturant but they kep on disconnecting the call. Order was never delivered was last modified: June 21st, 2023 by Consumer Court

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Order cancelled but refund not received

Name of Complainant Harshita Ahuja
Date of ComplaintJune 19, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link

I had placed an order from OM SWEETS for which amount was deducted from my bank account but then in a min I got a notification of cancellation. However, I have still not received refund amount for the same. Order cancelled but refund not received was last modified: June 19th, 2023 by Consumer Court

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Food cancelled refund not issued

Name of Complainant Sowmya
Date of ComplaintJune 15, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

I have ordered food from paytm ondc from Drunken monkey restaurant. After payment the outlet cancelled my order but the amount is not refunded Food cancelled refund not issued was last modified: June 15th, 2023 by Consumer Court

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