Nykaa Fashion

Defective product received not picked up by delivery partner rescheduling everytime the pickup without consent from customer resulting in cancellation of pickup

Posted on by Consumer Court
Name of Complainant Smith Sethia
Date of ComplaintApril 13, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered wonderchief mixer grinder from nykaa fashion. The product I received was used product and not in good condition. So I placed return request for the same. However, the product was not picked up by delivery partner and everytime he reschedules the pickup and after 3 reschedules the pickup gets cancelled . Its been […]

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deliver defective product

Posted on by Consumer Court
Name of Complainant Isha Madan
Date of ComplaintMarch 23, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I placed order on 2 march 2023 from Nykaa Fashion. They delivered the product on same day i.e. 15 March 2023. However, the product which I received was defective. The suit and dupatta colour are not matching. The product in website is all different from which I received. I contacted nykaa fashion customer care many […]

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Saral Home Carpet Return Pick up

Posted on by Consumer Court
Name of Complainant Chanda
Date of ComplaintNovember 29, 2022
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

I had ordered Saral home carpet from nykaa fashion on 19th Oct 2022. The product was showing as delivered on app on 25th oct, however i got the delivery 3 days later on 28th Oct. after raising the complaint and the carpet was in bad condition, I immediately raised a return request for the same […]

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Fraud by nykaa fashion

Posted on by Consumer Court
Name of Complainant Nisha Thakur
Date of ComplaintOctober 31, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered a kurta set for around ₹5500. It was despatched to me on 13 th Oct ,22 from Delhi. I got the message that it has been despatched . It was delivered to me on 20th October. I live in NOIDA . It very near to Delhi. What I received was a used old […]

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Bad Product Quality Deliverded

Posted on by Consumer Court
Name of Complainant Akanksha Jagwani
Date of ComplaintOctober 31, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Hi I have ordered a purple color suit. I want to return it due to the cloth quality I have received and the fit of the suit not matching as per the catalog. Sad to see how different the color of the dress is as well wrt the pictures uploaded on the Nykaa app. Customer […]

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Return of Dress ordered from Nykaa fashion, Order No.NYK-8032663-9056842 Need replacement as dress is too tight

Posted on by Consumer Court
Name of Complainant Monika
Date of ComplaintOctober 13, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Cannot wear the dress ordered as it is too tight and I can not zip it from the back. Nykaa is showing an option to return/replace till 15 October but whenever I click on replace button it shows our apologies product can’t be replaced. I just want a bigger size and I have spent around […]

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Refund not received from Nykaa Fashion since 7 months

Posted on by Consumer Court
Name of Complainant Tina Arora
Date of ComplaintSeptember 19, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I placed an order for two items on 17th January 2022: 1 dress (Order ID: NYK-4417432-6782889, Order Amount: Rs. 4122) and earrings (Order ID: NYK-4417519-1111447, Order Amount: Rs. 800). I returned them and the team of Nykaa Fashion said they initiated the refund on 25th January 2022. But it never reflected in my account. I […]

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Nykaa Fashion did not deliver my order

Posted on by Consumer Court
Name of Complainant sithara a
Date of ComplaintSeptember 3, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I ordered a product more than 2 weeks back. It is not yet delivered and status is showing as ‘shipped’ always. I called customer care 3 times to cancel. No action yet. I cannot cancel form my end without receiving the item. Nykaa Fashion did not deliver my order was last modified: September 3rd, 2022 […]

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prepaid order not delivered

Posted on by Consumer Court
Name of Complainant Tushar garg
Date of ComplaintAugust 6, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Order id is NYK-6830310-4954160. The order was of Rs. 5080/-. I have ordered 02 belts and 01 shoes on 2.7.2022. I have received one belt and one pair of shoes on 7.7.2022 and one belt was never delivered but on the app it is showing 02 belts delivered and one pair of shoes undelivered . […]

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Non receiving an order and not getting a refund of 12000

Posted on by Consumer Court
Name of Complainant Dr. Simrat Gill
Date of ComplaintJuly 27, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered a pair of shoes from Nykaa Fashion.com . It was s made to order piece for a wedding. I haven’t received the order even after 1 month which was to be delivered in 15 days. They are not responding and also and giving a refund or a cancellation. I needed the order before […]

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