deliver defective product

Name of Complainant Isha Madan
Date of ComplaintMarch 23, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Isha Madan:

I placed order on 2 march 2023 from Nykaa Fashion. They delivered the product on same day i.e. 15 March 2023. However, the product which I received was defective. The suit and dupatta colour are not matching. The product in website is all different from which I received.

I contacted nykaa fashion customer care many times for return but they refused to return. When I booked, it was mentioned that we can return the product, but they are refused to return.

Image Uploaded by Isha Madan:

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