Lenskart

Discrimination, Abuse and Harassment at Lenskart Store

Posted on by Consumer Court
Name of Complainant Priyank Jammar
Date of ComplaintMay 22, 2023
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link

Had very bad incident at Lenskart store. The store staff was rude, unprofessional and abusive for which I finally had to take strong actions. We got a call from Lenskart that they reviewed the store video and could see that Lenskart staff behaved badly and will initiate disciplinary and HR action against them but did […]

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Store credit

Posted on by Consumer Court
Name of Complainant Swarnali Chakraborty
Date of ComplaintFebruary 17, 2023
Name(s) of companies complained against
Category of complaint Medical
Permanent link of complaint Right click to copy link

At first, lenskart app proceeded for an exchange with one of my buy 1 get 1 eyeglasses without my concern. After that I cancelled it and they told me to wait for pickup and after pickup they’ll help me place a new order with the help of store credit worth rupees 952/-. After that they […]

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Lenskart not picking up exchange order and give mental pressure

Posted on by Consumer Court
Name of Complainant Vikash Kumar Sharma
Date of ComplaintNovember 15, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have order glasses from lenskart but different product received and now they are not doing exchange or refund for the same Lenskart not picking up exchange order and give mental pressure was last modified: November 15th, 2022 by Consumer Court

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Received empty parcel from lenskart

Posted on by Consumer Court
Name of Complainant Kunal gupta
Date of ComplaintOctober 2, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I ordered a powered eyeglasses from lenskart which was delivered to me yesterday.the outer package was intact and when i opened it there was a box from lenskart which contained only a case (no documents such as prescription) And inside the case there was no eyeglasses only the cleaning cloth. I ordered the most premium […]

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Delayed Delivery

Posted on by Consumer Court
Name of Complainant Charchit
Date of ComplaintSeptember 27, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Its been 17 days and my order has not been delivered to me. Everytime they say that the order has reached some other place and let the order come to our warehouse and then we will place a new order.. Its such a pathetic services by Lenskart.. It has caused me very inconvinences.. Please look […]

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Lenskart

Posted on by Consumer Court
Name of Complainant santhosh
Date of ComplaintOctober 16, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I purchased Vincent chase Computer Eyeglasses worth Rs.2240 on Lenskart Order No. 1250730985 on 28th Sep 2021 and received on 04-oct-2021 and paid Rs.2339/- on delivery. But the product is Complete fake Product, there is no special thing I observed on wearing. I understand they sold me a silly unnecessary Rs.10 road side product with […]

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Delivering incorrect/ faulty products repetitively and Irresponsible behaviour

Posted on by Consumer Court
Name of Complainant PEEYUSH BANSAL
Date of ComplaintAugust 12, 2019
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I had purchased a spectacle from John Jacobs website on July 8, 2019 wide order number 35009963 basis the eye checkup done from Lenskart (its parent company) sector 7 rohini store. I got to know that the number was incorrect after I got it done from a registered doctor. I was shocked to see such […]

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