Lenskart

Complaint regarding repeated supply of defective eyeglasses, deficiency in service, mental harassment, physical discomfort, and financial loss due to repeated travel.

Posted on by Consumer Court
Name of Complainant Shobhit singh
Date of ComplaintJanuary 17, 2026
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

That I, the complainant, am a consumer within the meaning of the Consumer Protection Act, 2019, and the opposite party is engaged in the business of manufacturing and selling eyewear to the public. That I purchased eyeglasses from the opposite party by paying a total amount of ₹6,750 (Rupees Six Thousand Seven Hundred Fifty only) […]

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Refund not received

Posted on by Consumer Court
Name of Complainant TALLULAH RODRIGUES
Date of ComplaintJuly 14, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

This is with regards to my order ID 1313279435 which I had ordered from the Lenskart Store. To my dissatisfaction I had returned both the products reading glasses on the 4th July 2025. The team said my refund would be processed and credited immediately. But it’s 10 days today and I have not received my […]

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Issue with Eye Testing, Product Order, and Delivery Discrepancy

Posted on by Consumer Court
Name of Complainant krishna
Date of ComplaintJuly 1, 2024
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link

my previous history was bifocal and ordered same specification eyewear in Aug’2023. Eye testing was done at stores, at newly opened outlet has untrained personnel have saved single vision values in the general operations store application. after delivery felt uncomfortable and visited to store. No complaint register to write a feedback at store. The store […]

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Lenskart

Posted on by Consumer Court
Name of Complainant Imran Anwar Khan
Date of ComplaintMay 17, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I am writing to file a formal complaint against AOM Tarun for their inappropriate behavior towards me and other employees in the department. Over the past several months, I have witnessed and experienced several instances of unprofessional conduct that I believe warrant immediate attention. Instead of focusing on business,He has been unnecessarily transferring employees to […]

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False claiming for product delivered even though it is not.

Posted on by Consumer Court
Name of Complainant Jayesh Bhagat
Date of ComplaintMarch 13, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I have buyed lenskart pair of specs, i received message and also updated in lenskart app that product is been delivered but I have not received anything such. False claiming for product delivered even though it is not. was last modified: March 13th, 2024 by Consumer Court

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Lenskart is ignoring my concern over a 1700 rupees store credit.

Posted on by Consumer Court
Name of Complainant Prithwish Sarkar
Date of ComplaintOctober 12, 2023
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link

I bought a pair of eyewear for 1700 using their AI feature,which didn’t fit well so had to exchange it, I had to make consequent exchanges as the other pair of glasses i received after the first exchange didn’t fit as well. So now I have been trying for several days to place a new […]

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Lenskart

Posted on by Consumer Court
Name of Complainant Shikhil
Date of ComplaintSeptember 7, 2023
Name(s) of companies complained against
Category of complaint Health & Beauty
Permanent link of complaint Right click to copy link

I brought a new lenskart frame and lens.. Due to various reasons(complaints ) i need to exchange the product twise.. Last day again i exchanged the product because of same reasons. So again i get new one but still has alligment issue and smudge probelm.. I choose a lens having smudge resistant quality. But when […]

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Rude staff behaviour

Posted on by Consumer Court
Name of Complainant Amit Agarwal
Date of ComplaintSeptember 4, 2023
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link

Staff was very rude and misbehaving. Request for glass cover which they never forwarded. And said inappropriate things. Rude staff behaviour was last modified: September 4th, 2023 by Consumer Court

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Booked a appointment but they never attended

Posted on by Consumer Court
Name of Complainant Saichand
Date of ComplaintJuly 20, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I booked eyecheck home appointment for 17th July 4pm but till now no one attended now they are asking to reschedule the appointment when I chat with support team in help section I also accepted and made for 18th July 11am then also no responce from them whether attending or not or what is the […]

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