Flo mattress

Delivery failure

Posted on by Consumer Court
Name of Complainant N Hari Prasad
Date of ComplaintFebruary 3, 2026
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

I have ordered a mattress on the 18th of Jan’26, which was assured to get within 5 to 7 working days. But till 31st Jan’26 I haven’t received my product, and after multiple communications, they are saying it will take another 24 to 48 hrs for the delivery, which was expected to be 4th Feb’26. […]

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REFUND DELAY

Posted on by Consumer Court
Name of Complainant Vinay Kashyap
Date of ComplaintNovember 8, 2025
Name(s) of companies complained against
Category of complaint Home & Garden
Permanent link of complaint Right click to copy link

Extremely disappointed with @FloMattress! I returned my mattress on Oct 20 — tracking clearly shows it was delivered on Oct 29, yet they keep saying “not received at warehouse” and refusing refund. This feels like a scam. Stop fooling customers! #FloMattress #FraudAlert #RefundScam #ConsumerAwareness REFUND DELAY was last modified: November 8th, 2025 by Consumer Court

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I am writing to file an official complaint against Flo mattress, regarding an undue delay in processing my refund, despite call confirmation from their end.

Posted on by Consumer Court
Name of Complainant Hitesh Patle
Date of ComplaintOctober 21, 2025
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link

Details are as follows: Order Number: 1509445142FLOPESO Date of Order: 22-09-2025 Company Name: Flo Mattresses Refund Amount: 8440.50 Mode of Payment: Prepaid (via ICICI Credit Card) Refund Commitment Date: 7th Oct 2025 (as per company’s call) Actual Status: As of 15th oct 2025, refund is still not processed. I have followed up with the company’s […]

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I am writing to file an official complaint against Flo mattress, regarding an undue delay in processing my refund, despite call confirmation from their end.

Posted on by Consumer Court
Name of Complainant Babitha Angaluri
Date of ComplaintJuly 14, 2025
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

Details are as follows: Order Number: 1509362309FLOPESO Date of Order: 06-06-2025 Company Name: Flo Matress Refund Amount: 4993.22 Mode of Payment: Prepaid (via BharatX) Refund Commitment Date: 26th June 2025 (as per company’s call) Actual Status: As of 14th July 2025, refund is still not processed. I have followed up with the company’s customer care […]

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Complaint Regarding Refund Delay Despite Confirmation – Request for Intervention

Posted on by Consumer Court
Name of Complainant AMIT KUMAR BISWAS
Date of ComplaintJune 11, 2025
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

To: The National Consumer Grievance Cell Department of Consumer Affairs Government of India Respected Sir/Madam, I am writing to file an official complaint against [Company Name], regarding an undue delay in processing my refund, despite written confirmation from their end. Details are as follows: Order Number: 1509322843FLOPESO Date of Order: 03-04-2025 Company Name: Flo Matress […]

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Complaint Against Flo Mattress for Non-Refund of Payment Despite Repeated Promises

Posted on by Consumer Court
Name of Complainant UTTAM KUMAR
Date of ComplaintMay 30, 2025
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

Complainant: Name: uttam kumar Address:alkapuri, near svp inter college lucknow Phone: 8299233858 Email: uttampatel522@gmail.com Opposite Party: Flo Mattress Flo Sleep Solutions Pvt Ltd. Address: 46 Saki Vihar Road, Saki Naka, Andheri East, Mumbai – 400072. Email: support@flomattress.com Email: support@flomattress.com / returns@flomattress.com Website: www.flomattress.com Complaint Against Flo Mattress for Non-Refund of Payment Despite Repeated Promises was […]

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FLO MATTRESS

Posted on by Consumer Court
Name of Complainant SACHIN
Date of ComplaintMarch 6, 2025
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I would like to inform you that I had ordered flo mattresses on 28th December but it has not been delivered till date. They are not refund my money. No response even after daily phone calls and emails. It’s been almost 3 months. AWB NO #153006780012678 FLO MATTRESS was last modified: March 6th, 2025 by […]

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Refund from Flo Mattress

Posted on by Consumer Court
Name of Complainant Manu Kant
Date of ComplaintFebruary 25, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

They are making fool to customers. I bought Anti Gravity in January 2025 and received after 21 days. Also when I received, found with manuafacturing defeats and same day I have raised return request and asked for refund. As today almost 2 months have been passed but Flo is not refunded my money and alwayd […]

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रुपये रिफंड ना करने के संबंध में ।

Posted on by Consumer Court
Name of Complainant PRABHUDAYAL
Date of ComplaintJanuary 15, 2025
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link

फलो मेटरेस में किंग साइज मेटरेस ऑडर किया था ऑडर #1509257433FLOPESO दिनांक 4/12/24 को किया था जो ऑडर डिसपेच ना होने की स्थित में ऑडर को केन्सल किया तो अब रिफंड नही कर रहे है । कॉल करने कर कॉल भी रिसीब नही करते हैं । रुपये रिफंड ना करने के संबंध में । was […]

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cancel order money not received

Posted on by Consumer Court
Name of Complainant MUJFAR KARGATHARA
Date of ComplaintJanuary 15, 2025
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

i am cancel order on 21/12/2024 and now till date not received money back. 2 time flo matt. toll free say received in 2 days but not received 8/1/2025 company policy was 5 to 7 days refund but not received 17 days i am pay on credit card now i am not pay my bill […]

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