Amazon Fresh

Delivered wrong item

Posted on by Consumer Court
Name of Complainant Ramkesh
Date of ComplaintAugust 2, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

I have ordered 03 items i.e. 02 Sunsilk shampoo and 01 set of mortein refill. But I have received 01 Sunsilk shampoo, 01 set of mortein refill and 02 Vim bar. I have received 02 Vim bar instead of 01 Sunsilk shampoo. Customer care accept their mistake but not agree for exchange or price difference […]

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Received product from Amazon of old manufacturing date

Posted on by Consumer Court
Name of Complainant Kamlesh jain
Date of ComplaintJuly 6, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Few day ago I had ordered a product from Amazon, baidhyanath cow ghee I had the product on time but product is too much old ,like deed stock of the company I had requested Amazon to replace the product and they had literally denied for that not RETURNING THE PRODUCT Received product from Amazon of […]

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Damaged Oat Milk Received

Posted on by Consumer Court
Name of Complainant Varun
Date of ComplaintJune 3, 2023
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

I ordered oat milk from Amazon fresh and it was delivered on 20th May. Upon checking on 2nd June the seal was already open and the cap was broken. Consuming this can cause health issues and customer care will not refund or replace for this. I am attaching picture of the product received Damaged Oat […]

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Product purchased but not delivered after calling customer care for three time also.

Posted on by Consumer Court
Name of Complainant Shantibhushan Pandey
Date of ComplaintJanuary 1, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

Product purchased with online transaction not delivered due to my phone was not reachable.(Slot time was 14:00 to 16:00) but my shipping address was correct , it is nearby main road. Delivery agent refund the product to retail shop before 16:00 . Incident happened on 31 Dec as well as 1st Jan 23. Two time […]

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Complaint about price of the product

Posted on by Consumer Court
Name of Complainant Ritika Tewari
Date of ComplaintNovember 14, 2022
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link

Amazon fresh is selling wheat chakki atta at the mrp of 499 but the actul mrp written on the packet which delivered today was 360 rs . Please return my extra 140 rs which i paid. Complaint about price of the product was last modified: November 14th, 2022 by Consumer Court

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Cancelling the order without reason

Posted on by Consumer Court
Name of Complainant Shampa roy
Date of ComplaintNovember 8, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I am trying to order groceries since 5th Nov 2022 and paying the bill through Amazon pay balance where there is sufficient amount. But Amazon fresh team is cancelling the order every time stating that due to unavoidable reason it is getting cancel. It’s been 4 days I am not able to use the funds […]

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Amazon Fresh – No delivery made, but app reflects delivered

Posted on by Consumer Court
Name of Complainant Kiran Jagadish
Date of ComplaintNovember 1, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I had placed an order in Amazon app for an amount of INR442 for same day delivery between 6-8 PM. at 6:55 PM received an update in the app stating delivery completed where as nothing is delivered. I checked our apartment CCTV footage and there was no delivery made at that time. Nobody picks the […]

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Amazon fresh products missing

Posted on by Consumer Court
Name of Complainant Krithika S
Date of ComplaintOctober 19, 2022
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link

Ordered groceries in Amazon fresh, 3 items missing, delivery boy was in urgent poured down the products and ran away, made complaint in Amazon service calling them. They confirmed to investigate after continues follow up, they denied to give the products and denied to accept the missing of products. Leaving money paid I truly want […]

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Sunflower Oil packet leak spilled over all other products in cart

Posted on by Consumer Court
Name of Complainant Krishna Kanth Sankala
Date of ComplaintSeptember 14, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link

I ordered 3.7k products on pantry including one sunflower oil. When I received the items, the oil packet leaked heavily and all other products were soaked in oil. The delivery guy refused to return order and the customer care said that they can only refund for oil packet. On insisting they asked me to donated […]

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One item is showing as delivered although I have not received the item

Posted on by Consumer Court
Name of Complainant Chandan Kumar
Date of ComplaintSeptember 12, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link

I have ordered 4 items through Amazon fresh, three items were delivered on 7 september 2022 but one item dynamix cow ghee 1 liter was missing. Customer care representative is saying that you have to make a fresh order. One item is showing as delivered although I have not received the item was last modified: […]

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