| Name of Complainant | |
| Date of Complaint | June 27, 2021 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had placed an order #107434816520 which was supposed to be delivered in some 30 minutes. Order was confirmed from restaurant side. I was tracking the status in between and saw one delivery guy got changed just after reaching restaurant. After 40 minutes, still delivery time was showing 30 minutes, second delivery guy reached the restaurant. After i raised an incident, within few seconds a customer service personnel with number +912943504000 called and told me to cancel the order and place a new one as restaurant has already prepared it, and a new delivery boy is at the restaurant. Next i saw the order already cancelled and when i tried to place order again the restaurant showed unavailable. When i complained in swiggy chat another personnel said- We are sending back your debited money as a token.I mean, is this a joke?Since when is sending ones money back is a token?
Swiggy charges customers even if they cancel order a second late than the timer, but what about itself?
After all this fraud that happened with me today, I want compensation for all this stress time lost in following these.
This is deliberate negligence by customer care and lying when the time came for facing client and a clear case of fraud.
Even contacted swiggy by mail, but they copy paste their useless response-“We understand you’re unhappy about the experience & will ensure this is worked upon to render a better service.”
