SWIGGY PROVIDING CUSTOMER HIGHER CANCELLATIONS FEE ON SHELF LIFE HIGH GROCERY ORDERS

Name of Complainant Sindhuja N
Date of ComplaintJune 29, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sindhuja N:

I have ordered for Rs1397/- in swiggy for groceries and necessary items. After I realized the shop was in a Pandamic red zone. I have then cancelled order inorder not to put the delivery executive or my family health at risk within few minutes order was cancelled for which cancellation fee of 50% applied. Their cancellation fee can be high for restaurant made orders but for groceries why they have to apply same cancellation fee.? No other online delivery companies have such higher fees.

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SWIGGY PROVIDING CUSTOMER HIGHER CANCELLATIONS FEE ON SHELF LIFE HIGH GROCERY ORDERS

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