SWIGGY instamart sending incorrect products and not replacing it

Name of Complainant NS
Date of ComplaintAugust 22, 2023
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by NS:

I had ordered ripe papaya and instead received unripe papaya. After raising a ticket, they did replace it but then sent unripe papaya again. If the product isn’t available it should be mentioned on the product page. And then the customer service executive asked me to cut open the fruit to check my claims. I did that too. But turns out it was unripe and now they are not even bothering to refund the amount.

Image Uploaded by NS:

SWIGGY instamart sending incorrect products and not replacing it

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