Swiggy Instamart scam – Paid for order and not received it, customer care not processing refunding or give the product

Name of Complainant Thamarai Selvan
Date of ComplaintAugust 27, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Thamarai Selvan:

I have ordered groceries in Swiggy Instamart, THe list is given below:
Groundnut Oil – 207
GRB Cow ghee – 375
Cheetos masala balls snack – 20
Thai Guava – 45
Total 647
Grand Total 613.01
In this order, the GRB Cow ghee was missing worth 375, I called customer care regarding the missing product but they told me that they couldn’t track the order so they cannot do the refund for the missing item or they won’t give the product too.

Image Uploaded by Thamarai Selvan:

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