| Name of Complainant | |
| Date of Complaint | June 22, 2023 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I order Biryani from “Biryani Blues” in delhi for which one delivery agent Md. Shakil was assigned.
my order never came and when i reported this to their helpline/chat, only to get no compensation for the frustration and harassment that i had to bear. I was hungy and acter 2 hours of long wait the order automatically got cancelled and got the full refund.
My concern is only that Swiggy says lots about their policies yet they don’t have any policy for the order they had to cancel because of their fault? The customers have to suffer at last and the only thing that we get is just our monry back.
How can cunsumers trust on these online food delivery partners whern their whole policies are not cunsumer friendly.
I request to kindly take an appropriate action regarding this so that these kind of incidents may have some repercussions for the company as well
Thank you
Yours sincerely
Anurag
