| Name of Complainant | |
| Date of Complaint | November 12, 2022 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I had ordered a chicken dum biryani from Swiggy. Delivery partner refused to deliver to my address and asked me to collect it from 1/2km away. Now I requested cancellation on their app for which I was denied stating that delivery has already been made. Customer care repeatedly denied my claim of non-delivery and accused me of lying. I threatened them with the CCTV footage of my doorstep that no one arrived to make delivery, while their delivery partner confidently lied that he has delivered the food in my hands. After a lot of talk, finally my refund was processed. I asked them to share details of their partner as I said I want to lodge a complaint against him as he is a fraud and has to be punished for his rude and fraudulent behavior. They immediately disconnected my call and closed my complaint. I am very furious and want to seriously take stringent action against swiggy and their partner. Please help me. Below are the order details.
Order No: 150820742718
Order Date & Time: 06-11-2022 @ 08:00PM
Order Amount: Rs. 177
Background Info: I am a bachelor and I depend on Swiggy for my food everyday. My legs were operated so I am currently on bed rest and cannot walk much.
Image Uploaded by Sakshi Singh: