Swiggy cancel order

Name of Complainant Prakhil Bhadvia
Date of ComplaintAugust 31, 2022
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Prakhil Bhadvia:

I have ordered (order no. #144864466731) a cheesy veg wrap from Fresh menu restaurant through swiggy at 09:37 pm on 29-Aug-2022.

At 10:34 pm, I received a call from swiggy executive stating that cheesy veg wrap is unavailable and a sandwich is available at the moment. I just said that you can cancel my order and refund my money.

If cheesy veg wrap is not available at the time of ordering I could easily ordered from another restaurant. Although they have refunded my money but why they have waited me for 1 hour.

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