| Name of Complainant | |
| Date of Complaint | January 24, 2022 |
| Name(s) of companies complained against | Vi(Vodafone-Idea) |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello!
Thank you for choosing to access Sona Jeeto Contest,
You have been charged Rs. 5
Your balance is Rs. 23.34
This is the message I am got today from VZ-ViCMS.
On checking *199# and on vodafone whatsapp number 9654297000, it says you do not have any active VAS on your number. But when checked on Vi app, in Value Added Services section it shows 3 deductions of Rs 3 each.
Leaving my work in the mid, I am getting headache in finding-
– first, the info about deductions (as it says I do not have VAS activated initially)
– finding an option through code, whatsapp and Vi app to deactivate the VAS (still unsuccessful, couldn’t find an option)
– finding an option to talk to a human (CSR) by all 3 ways mentioned above, still unsuccessful and couldn’t find a way to talk to a human.
In the process of tracking my Rs 5×3 deductions, I have lost maybe 10 rupees charge as call cost to the numbers 198 and 199. Apart from this, lots of hate has been generated in me towards this whole experience.
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