sir my transaction is failed but money not refunded in paytm

Name of Complainant Sachin singh
Date of ComplaintMay 14, 2021
Name(s) of companies complained against
Category of complaint Railways
Permanent link of complaint Right click to copy link
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Text of Complaint by Sachin singh:

 

Hope you are doing well.
I am writing this email because Paytm company is not refunding my money since March 15. I have booked ticket through paytm application from lucknow to mathura for my family  they have to reach  in early evening . I booked ticket for which arrival time .  technical issues. . He asked me to book another tickets and send the same at his email and he will process refund. I booked another ticket and emailed the same to him. Now,  I have not received my refund yet. I have attached entire conversation which happened through email and requesting you to take appropriate action

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sir my transaction is failed but money not refunded in paytm

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