Simpl is not refunding my money

Name of Complainant Lalita
Date of ComplaintFebruary 4, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Lalita:

I have made an order on Kult app for Rs 890/- order ID- 142160 which I canceled on the same day.I have made payment through simpl payment app . THE Merchant said that they have given refund but my simpl account is not adjusted and the are not giving me refund till today upon asking they don’t reply either.
Transaction Id: pay_NTEKvkeDJOvinX

Image Uploaded by Lalita:

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