| Name of Complainant | |
| Date of Complaint | November 29, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi,
I am Krishan kumar sharma, I availed Airtel postpaid service since past 2 years and before that same sim as prepaid from last 10 years
Recently my physical sim damaged where I received SIM card registration failed due to which all the services has been stopped properly.
When I reached out to the nearest Airtel store, They have issued a duplicate SIM card and taken photo of mine on the spot and uploaded into there request.
After 24 hours, I Could not able to avail all the services into the duplicate SIM card issue Hence I again reached out to the Airtel store and asked for the reason.
They have provided the reason stated – Live photo did not match with the photo ID proof submitted into the system. I have provided my aadhar card with thumb impression at the time of issuing the original SIM.
My all official document and card bank email registered with same number now im facing issue. Its not my fault airtel should be fix as soon as possible and upload my current photo .Because my adhar and finger prints matched properly. Please reactivate my sim as soon as possible
Image Uploaded by Krishan kumar sharma: