| Name of Complainant | |
| Date of Complaint | November 25, 2023 |
| Name(s) of companies complained against | Excitel Broadband |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Excitel has a 60-day refund policy, I provided my ONU device in the month of May 2023, and I was supposed to receive my refund in the next 60 days from that given date. It’s 24 Nov 2023 now and I haven’t received my refund yet. It’s been 6 months.
I called customer care multiple times and all I got were” We will make it happen ASAP” and “We have escalated your issue to the concerned team”.
Please refund my security and partial amount as soon as possible; it has been over 6 months and no refund has been made. The customer service supervisor is not cooperating also I have not received a single call from your end.
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