| Name of Complainant | |
| Date of Complaint | January 25, 2022 |
| Name(s) of companies complained against | SBI Cards |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sirs,
I was holding SBI Credit Card no. 4335 8764 4930 0251, on 06th Oct 2021 around 03:25pm I received an sms for online transaction of INR49500/-. Within minutes I spoke to SBI Cards Customer Care personnel and informed them about the fraudulent transaction and requested them to block my card.
In next few minutes I received an email where in the bank completed the investigation ( within 10mins) and said that cardholder is responsible for the transaction. After repeated requests the bank agreed to reinvestigate the case and agreed to provide details of the transaction. I had requested the bank to investigate – Merchant details / IP address / URL/ Purchase invoice / Delivery and shipment details of the said transaction. As per my telecon with bank official Ms. Arushi and further email dtd 14th Oct (enclosed) they agreed to investigate the same.
In first week of December 2021 Turn Around Time was getting over therefore the bank closed the case. I had sent complaint to RBI Ombudsman and after repeated requests the bank agreed to investigate, mail enclosed dtd 03rd Jan 2022.
Now while the investigation is on the SBI’s collection agents are harassing by calling and sending messages as below. I would request you kindly help and support
[13/01, 13:30] +91 89236 77327: Hello Ms aditi
[13/01, 13:30] +91 89236 77327: ALERT!!
Your file has been reported to your nearest police station limits for credit card default / fraud under Sec no 420 of Indian penal code.
All your savings accounts linked to Aadhar shall be Freezed in the next 24 hours , subjected to police verification.
Revert immediately with payment confirmation towards SBI card to avoid any inconvenience or reach out to your nearest police station for further assistance.
If you have already done the payment share us the transaction details so that we can update as your account is in legal department it has to updated manually.
