rude and unethical customer Service

Name of Complainant Sunil
Date of ComplaintMay 23, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Sunil:

I raised a service request – 220519-07056 as there was leak observed. The Technician from Water care visited and replaced SV coil and the leakage stopped. But immediately a vibration and Nosie started which was not there earlier Additionally the machines started to restart multiple times automatically. I immediately Communicated the issue to the technician but he visited 2hrs later and said the my SMPS has issues and has to be replaced and I have to pay additionally. When I opposed to pay him he removed the already replaced SV coil and left. I complained to the customer care and inturn the Area manager Naveen did not even listened to my side of the issue he just said that ” whatever technician says is the final word and he cannot trust me” and took side of the Franchise.

This is the worst customer service which I have ever witnessed till today.

I need higher authority contact so that I need proper resolution .

Image Uploaded by Sunil:

rude and unethical customer Service

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